Claims Operations Specialist

Kinsale Insurance • Richmond, VA

2d • $60,000 - $70,000

About The Position

As a Claims Operations Specialist at Kinsale Insurance, you will support the Claims team by keeping claim files, data, and workflows accurate and timely. You will work alongside experienced claims professionals and leadership, gaining exposure to the full claim lifecycle from first notice of loss through closure. The role combines daily administrative claims support with responsibility for claim data accuracy and offers development toward claim handling. With the appropriate skills and aptitude, it can lead to a Claims Examiner career path.

Requirements

• Associate's or bachelor's degree, or at least 2 years of relevant experience.
• Proficiency in Outlook, Excel, and SharePoint, including working with Excel tables and VLOOKUPs.
• Strong attention to detail and organizational skills, with a high level of accuracy in data entry and documentation.
• Initiative and ability to manage multiple priorities and deadlines with a collaborative, team-oriented mindset.
• Clear written and verbal communication skills.
• Sound judgment when handling confidential information.

Nice To Haves

• Working knowledge of property and casualty coverages, policy terminology, and the claims lifecycle.
• Interest in obtaining an adjuster license where required by the state.
• Familiarity with generative AI tools such as Claude or ChatGPT and how they can support everyday administrative and data tasks.

Responsibilities

• Set up and route new claims received through the claims mailbox and live calls; verify policy and coverage details against underwriting records; and assign claims to the appropriate team based on type, severity, jurisdiction, and workload.
• Manage department inboxes and the online service desk, triaging and responding to internal requests, including invoice processing and mailings.
• Index, organize, and upload correspondence, photos, reports, invoices, and legal documents; maintain accurate and current file notes, diary dates, and claim data; and follow company policies for PII, PHI, and other confidential data.
• Support examiners and department leadership with document requests, file follow-ups, and daily workload prioritization; serve as a point of contact for routine procedural and system questions.
• Process payment requests and invoices within authority limits and maintain vendor and payee information.
• Manage catastrophe event bulletins and distribute information to relevant teams.
• Maintain department tracking tools and logs; correct incomplete, inconsistent, or miscoded claims identified in exception reports; and prepare monthly, ad hoc, regulatory, and audit reports for claims management, finance, underwriting, and reinsurance.
• Use AI tools to enhance workflows and assist with data extraction; flag recurring errors and repetitive tasks to leadership; and help test system changes.

Benefits

• Competitive pay and bonus opportunities.
• Health, dental, and vision insurance, with annual HSA contributions of up to $3,600 for individuals or $7,000 for families.
• 22 days of paid time off and 10 paid company holidays.
• Clear promotion paths, mentorship, and ongoing professional development.
• 401(k) matching contributions of up to 6% on base salary and bonus.
• Standard life insurance and disability coverage.
• Annual reimbursement of up to $3,000 for educational training and certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree