Claims Officer, Cyber Claims

Liberty Mutual Insurance•New York, NY

2d•$106,000 - $197,000•Hybrid

About The Position

Liberty Mutual is hiring a Claims Officer for its NAS Cyber Claims team. The role manages high-exposure, time-sensitive cyber claims involving incidents such as ransomware, business email compromise, and large-scale data breaches, as well as privacy, media, and technology errors and omissions litigation. The Claims Officer works collaboratively with breach coaches, forensic investigators, underwriters, actuaries, cybersecurity experts, and other partners to coordinate responses to cyber incidents and contribute to the development of cyber claims best practices. The position evaluates claims from investigation and coverage determination through resolution, including setting and monitoring reserves, managing litigation and settlement activity, and communicating claim trends and issues. Cyber-specific work includes coordinating incident response, assessing forensic findings, advising insureds on recovery strategies, and participating in industry thought leadership. Employees residing within 50 miles of a listed Liberty Mutual office are required to go into the office twice a month. Listed offices are in Westborough and Boston, Massachusetts; Hoffman Estates, Illinois; Indianapolis, Indiana; Lake Oswego, Oregon; Chandler, Arizona; Las Vegas, Nevada; Plano, Texas; and Suwanee, Georgia. This policy is subject to change.

Requirements

Bachelor's and/or advanced degree.
At least 10 years of claims experience, including at least 5 years within a technical specialty.
Highly advanced knowledge of claims handling concepts, practices, and techniques, including coverage issues and product-line knowledge.
Functional knowledge of law and insurance regulations in various jurisdictions.
Superior verbal and written communication skills.
Advanced analytical, decision-making, and negotiation skills.

Nice To Haves

Advanced cyber claims experience is preferred.

Responsibilities

Analyze, investigate, and evaluate losses to determine coverage and claim disposition.
Use CMS to document claims and diary future events or follow-up.
Establish appropriate indemnity and expense reserves within settlement authority, review them regularly for adequacy, and recommend reserve levels for claims outside the authority level.
Prepare comprehensive reports as required and communicate claim trends and account or policy issues to management and underwriting.
Manage litigation, including retaining counsel and adhering to litigation guidelines for budgets, bill review, and payment.
Proactively manage case resolution.
Participate in mediations, arbitrations, and settlement negotiations within settlement authority.
Participate in the claims audit process.
Provide claims marketing services by meeting with brokers, risk managers, and reinsurers.
Maintain insurance adjuster licenses as required.
Coordinate incident response with breach coaches, forensic firms, crisis-communications teams, and cybersecurity vendors during active cyber events.
Evaluate forensic findings, including Digital Forensics and Incident Response and forensic accounting, and incorporate conclusions into coverage and liability decisions.
Advise insureds on recovery strategies, including business interruption documentation, data restoration, and post-incident cyber-hygiene improvements.
Participate in thought leadership activities such as panel presentations, white papers, and conference attendance.