Claims Officer, Cyber Claims

Liberty Mutual•New York, NY

About The Position

Liberty Mutual is hiring a Claims Officer for its NAS Cyber Claims team to manage high-exposure, time-sensitive cyber matters. The role works with breach coaches, forensic investigators, underwriters, actuaries, and cybersecurity experts to help organizations respond to cyber incidents and to privacy, media, and technology errors and omissions litigation. The position involves novel issues, technical complexity, fast-moving incidents, collaborative problem-solving, and contributing to cyber claims best practices. The Claims Officer investigates and evaluates losses, determines coverage and claim disposition, manages reserves and litigation, and handles negotiations and claim reporting. Cyber-specific work includes coordinating incident response, evaluating forensic findings, advising insureds on recovery strategies, and participating in industry thought leadership. Employees residing within 50 miles of one of the listed Liberty Mutual offices are required to go into the office twice a month. The policy is subject to change.

Requirements

Bachelor’s and/or advanced degree.
10 or more years of claims experience, including at least 5 years in a technical specialty.
Highly advanced knowledge of claims handling concepts, practices, and techniques, including coverage issues and product-line knowledge.
Functional knowledge of law and insurance regulations in various jurisdictions.
Superior verbal and written communication skills.
Advanced analytical, decision-making, and negotiation skills.
Maintain insurance adjuster licenses as required.

Nice To Haves

Advanced cyber claims experience preferred.

Responsibilities

Analyze, investigate, and evaluate losses to determine coverage and claim disposition.
Use the claims management system (CMS) to document claims and diary future events or follow-up.
Establish appropriate indemnity and expense reserves within settlement authority, review them regularly for adequacy, and recommend reserve levels for claims outside authority.
Prepare comprehensive reports as required.
Identify and communicate claim trends and account or policy issues to management and underwriting.
Manage litigation through retention of counsel and follow line-of-business litigation guidelines for budgets, bill review, and payment.
Proactively manage case resolution.
Participate in mediations, arbitrations, and settlement negotiations within authority limits.
Participate in the claims audit process.
Provide claims marketing services by meeting with brokers, risk managers, and reinsurers.
Maintain insurance adjuster licenses as required.
Coordinate incident response with breach coaches, forensic firms, crisis-communications teams, and cybersecurity vendors during active cyber events.
Evaluate forensic findings, including Digital Forensics and Incident Response and forensic accounting, and incorporate conclusions into coverage and liability decisions.
Advise insureds on recovery strategies, including business interruption documentation, data restoration, and post-incident cyber-hygiene improvements.
Participate in thought leadership activities such as panel presentations, white papers, and conference attendance.