Claims Metrics & Reporting Product Manager

Voya Financial•Boston, MA

1d•$140,000 - $150,000•Remote

About The Position

The Product Delivery Director is a senior, business-facing leader responsible for shaping, prioritizing, and guiding delivery of Employee Benefits technology capabilities. The role represents business strategy and operational perspectives across cross-functional delivery teams, ensuring solutions align with business objectives, customer needs, compliance expectations, and operational efficiency goals. It translates business priorities into delivery plans, influences roadmaps, prepares teams for change, and supports adoption across Employee Benefits products. The position also serves as the business product owner for metrics and reporting, setting the strategy and building the reporting function as a service. It defines and delivers reporting for operational, leadership, and external audiences, and connects metrics to actionable operational outcomes in partnership with Underwriting, Pricing, and Actuarial teams. The role is fully remote, with no regular in-office requirement.

Requirements

Bachelor's degree required.
At least 5 years of product delivery, product management, business analysis, or digital product leadership experience.
Hands-on FINEOS experience required.
Experience with digital portals, customer-facing applications, self-service platforms, reporting capabilities, or analytics solutions.
Demonstrated experience building reporting and metrics capabilities across operational, leadership, and external-facing reports and dashboards.
Ability to translate business requirements into a comprehensive suite of operational reports; experience defining and delivering external-facing reports.
Ability to translate metrics into operational outcomes and partner with Underwriting, Pricing, and Actuarial teams on reporting needs, analysis, and business implications.
Experience in Agile and Scrum delivery environments as a business partner, product representative, or business product owner.
Strong understanding of SDLC, release management, and testing methodologies from a business delivery and stakeholder readiness perspective.
Experience leading operational readiness, change adoption, training coordination, stakeholder communications, hypercare, and post-launch stabilization for business solutions.
Experience within Employee Benefits, Disability, Absence, Leave Management, Life, and/or Supplemental Health.

Nice To Haves

Experience partnering with IT Product Owners and cross-functional technology teams while representing business priorities and operational needs.
Knowledge of reporting platforms such as Power BI, Tableau, Cognos, Business Objects, or similar tools.
Experience supporting digital transformation, modernization, and business capability improvement initiatives.
Knowledge of accessibility, usability, and digital experience best practices.

Responsibilities

Shape the strategic roadmap for Employee Benefits technology capabilities and business solutions.
Partner with senior business leaders to identify opportunities to improve customer, employer, and operational experiences.
Establish business outcomes, success measures, KPIs, and adoption targets for technology and operational initiatives.
Own the metrics and reporting strategy, roadmap, and prioritized backlog, scaling the function across operational, leadership, and external-facing reporting.
Translate business needs into requirements and acceptance criteria for operational and external-facing reports, dashboards, and metrics.
Connect reporting insights to operational outcomes and liaise with Underwriting, Pricing, and Actuarial teams to align reporting needs, interpret results, and inform business decisions.
Prioritize enhancements, defects, and new capabilities based on business value, customer impact, compliance needs, and operational readiness.
Provide business direction to ensure delivery plans account for priorities, regulatory requirements, customer experience, and operational impacts.
Lead operational readiness planning, including impacted teams, process changes, training, communications, support impacts, and adoption risks.
Partner with IT Product Owners, Business Analysts, Architects, development teams, and operations stakeholders to refine requirements, user stories, and delivery priorities.
Set expectations for clear business requirements, measurable acceptance criteria, and delivery-ready documentation.
Represent the business in sprint planning, release planning, prioritization, and backlog management.
Resolve business-related obstacles and provide timely decision support to delivery teams.
Partner with marketing and sales enablement teams on internal and external communications before and after releases.
Monitor delivery progress, operational and adoption readiness, risks, dependencies, and mitigation plans.
Oversee business testing strategies and UAT scenarios for new capabilities, enhancements, and defects.
Lead UAT planning, resource coordination, execution oversight, defect management, and final business sign-off.
Partner with QA teams to confirm requirements are adequately tested and validated for release.
Support release readiness reviews, implementation decisions, and production deployment.
Monitor post-production outcomes and coordinate issue resolution, stabilization, and business feedback.
Drive post-implementation adoption, including hypercare, readiness checkpoints, user enablement, issue triage, and feedback collection.
Serve as a trusted advisor and senior product delivery partner to operational leaders, product stakeholders, and technology partners.
Lead communication across product, operations, compliance, technology, and business stakeholder teams.
Present roadmap priorities, delivery updates, risks, decisions, and outcomes to leadership.
Build and sustain partnerships that support strategic initiatives and measurable business outcomes.

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
401(k) savings plan with company matching contributions up to 6%
Employer-paid Voya Retirement Plan cash balance contribution of 4%
Tuition reimbursement up to $5,250 per year
20 days of paid time off
Nine paid company holidays
Flexible Diversity Celebration Day
40 hours of paid volunteer time per calendar year
Incentive opportunities, which may include annual cash incentives, sales incentives, and/or long-term incentives