Claims Metrics & Reporting Product Delivery Director

Voya Financial • Boston, MA

8d • $140,000 - $150,000 • Remote

About The Position

The Metrics and Reporting Product Delivery Director is a senior, business-facing leader responsible for shaping, prioritizing, and guiding delivery of Employee Benefits technology and business capabilities. The role connects business strategy, operational needs, and technology delivery to ensure solutions address customer needs and compliance requirements and produce measurable business outcomes.

The Director will establish the claims reporting and analytics capability, influence roadmap priorities, translate business needs into actionable delivery plans, and drive operational readiness and adoption. As business product owner for claims metrics and reporting, this leader shapes reporting strategy and connects insights to operational outcomes in partnership with Claims Operations, Underwriting, Pricing, Actuarial, Product, and Technology teams.

The role is fully remote, with no regular in-office requirement. It includes strategic product leadership, disciplined delivery, cross-functional partnership, and responsibility for trusted claims metrics, reporting governance, stakeholder readiness, and post-launch outcomes.

Requirements

• Bachelor's degree required.
• Five or more years of experience in product delivery, product management, business analysis, business product ownership, or a related discipline.
• Demonstrated experience building claims metrics and reporting capabilities across operational, leadership, executive, and external customer-facing reports and dashboards.
• Experience defining KPIs, data dictionaries, metric calculations, business rules, reporting dimensions, and measurement frameworks.
• Ability to translate business needs into reporting requirements, measurable outcomes, and actionable management insights.
• Experience connecting claims metrics to operational outcomes and partnering with Underwriting, Pricing, and/or Actuarial teams.
• Strong working knowledge of claims operations and measures related to workload, inventory, productivity, timeliness, quality, outcomes, and capacity.
• Experience working in Agile or Scrum environments as a business partner, product representative, or business product owner.
• Strong understanding of the software development lifecycle, release management, testing, user acceptance testing, and business readiness.
• Demonstrated experience leading operational readiness, stakeholder communications, change adoption, and post-launch stabilization.
• Experience within Employee Benefits, Disability, Absence, Leave Management, Life, and/or Supplemental Health.
• Strong communication and stakeholder-management skills, including explaining complex claims metrics and reporting concepts to technical and nontechnical audiences.

Nice To Haves

• FINEOS experience.
• Experience partnering with IT Product Owners and cross-functional technology teams to represent business priorities and operational needs.
• Experience with reporting and analytics platforms such as Power BI, Tableau, Cognos, BusinessObjects, or similar tools.
• Experience working with SQL or partnering with data teams to translate reporting requirements into scalable data solutions.
• Experience supporting digital transformation, modernization, or business-capability improvement initiatives.

Responsibilities

• Build the claims reporting and analytics capability, establishing metrics, data definitions, reporting frameworks, dashboards, and management insights.
• Design and implement claims metrics, operational reports, dashboards, and management reporting that provide consistent business performance information.
• Define the Claims measurement framework, including KPI definitions, calculation methodologies, data dictionaries, business rules, reporting dimensions, and standards for interpreting and using metrics.
• Determine measures at individual, team, product, and enterprise levels across workload, inventory, productivity, timeliness, outcomes, quality, and capacity.
• Establish operating measures such as opening inventory, decisions completed, remaining workload, follow-up activity, time to decision, and liability acceptance rate.
• Create the end-to-end Claims reporting architecture and roadmap, including operational, leadership, executive, and external customer-facing reporting.
• Develop foundational data and metric structures with technology and data teams, translating claims concepts into data requirements and scalable reporting solutions.
• Establish a trusted and governed suite of claims data and metrics as the authoritative source for business performance and decision-making.
• Turn claims data into actionable management insights on workloads, outcomes, trends, capacity, performance drivers, and emerging risks.
• Partner with Claims Operations, Underwriting, Pricing, Actuarial, Product, and Technology so reporting supports operational management and broader business decisions.
• Evolve the claims reporting capability by identifying gaps, prioritizing metrics and reporting needs, and expanding the reporting suite as business needs mature.
• Translate business needs into requirements, user stories, acceptance criteria, measurable outcomes, and prioritized delivery plans.
• Represent the business in backlog management, sprint planning, release planning, prioritization, and delivery decisions.
• Lead business readiness, including process-impact assessments, training, communications, testing, user acceptance testing, adoption, and change management.
• Monitor delivery progress, risks, dependencies, adoption, and post-production outcomes; coordinate stabilization and issue resolution as needed.
• Communicate roadmap priorities, delivery progress, risks, decisions, and outcomes to business and technology stakeholders.
• Identify responsible opportunities to use automation and AI to strengthen analysis, improve reporting quality, reduce friction, and increase operational efficiency.
• Drive disciplined delivery through clear requirements, data governance, rigorous testing and UAT, compliance awareness, release readiness, risk management, and post-launch stabilization.

Benefits

• Health, dental, vision, and life insurance plans.
• 401(k) savings plan with company matching contributions up to 6%.
• Employer-paid Voya Retirement Plan cash balance benefit (4%).
• Tuition reimbursement up to $5,250 per year.
• 20 days of paid time off.
• Nine paid company holidays.
• Flexible Diversity Celebration Day.
• 40 hours of paid volunteer time per calendar year.
• Incentive opportunities, including annual cash incentives, sales incentives, and/or long-term incentives, based on role and achievement of annual performance objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Director