Claims Manager, Commercial Auto & GL

Crum & Forster • Morristown, NJ

2h • $82,500 - $155,100 • Remote

About The Position

Crum & Forster’s Surplus & Specialty Lines Division develops customized coverage solutions for complex exposures, difficult-to-insure risks, and niche market segments. The Claims Manager manages a staff of adjusters handling Bodily Injury (BI) transportation claims, ensuring appropriate and timely coverage analysis, exposure recognition, reserve analysis, and claim resolution. The role involves frequent contact with claim department staff, brokers, retail agents, insureds, vendors, and internal customers such as accounting and underwriting.

The position provides technical and strategic direction for a unit handling BI claims. It oversees investigation, evaluation, reserving, litigation, and resolution practices; coaches and develops staff; monitors unit performance; manages panel counsel and litigation costs; and serves as a subject matter resource on claim handling. The role also includes customer meetings and occasional travel.

Requirements

• College graduate.
• At least 8 years of Commercial Auto Liability Bodily Injury experience.
• At least 5 years of experience managing a Commercial Auto Liability Bodily Injury team.
• Outstanding people and communication skills, both oral and written, and the ability to work effectively with internal and external customers at all organizational levels.
• Computer skills and working knowledge of Microsoft Office.

Nice To Haves

• Juris Doctorate.
• Trucking, rental, and/or rideshare experience.
• Commercial General Liability experience.
• Understanding or knowledge of contractual indemnity and additional insured risk transfer opportunities.

Responsibilities

• Receive claim assignments, set up new losses, and verify and determine coverage applicability.
• Determine the method and extent of each claim investigation in accordance with company Best Practices.
• Review and manage assigned outstanding files for the adequacy and timeliness of investigation, evaluation, and reserves, and maintain timely claim diaries.
• Evaluate and adjust claims within the adjuster’s authority level.
• Report directly to management on technical matters.
• Evaluate and manage litigated claims, determine the future handling course and appropriate disposition, and consult with the manager on claims requiring assistance or exceeding assigned authority.
• Assess recovery potential and develop information needed to pursue recovery successfully.
• Meet with current and prospective customers to discuss C&F claims capabilities and address specific claim needs.
• Ensure assigned claims are adjusted and managed equitably and promptly through disposition in accordance with company Best Practices.
• Provide technical management of the BI claims unit, including coaching, training, performance management, and hiring or termination recommendations.
• Provide strategic direction for appropriate claim analysis and timely, equitable resolution.
• Monitor staff and unit performance and review open and closed claims to ensure proper preparation for adjudication and resolution.
• Serve as a subject matter expert on coverage, exposure analysis, timely and accurate reserving, settlement value, and resolution strategy.
• Review and manage litigation costs within established guidelines for cost-effective preparation and resolution.
• Manage panel counsel to ensure litigation is handled and resolved effectively and appropriately.
• Ensure early exposure recognition and appropriate reserves to accurately estimate future claim costs.
• Monitor changes in the legal environment and distribute relevant changes in insurance law, tort law, or litigation practices.
• Build and maintain effective working relationships with management and staff in underwriting, finance, executive, and other departments.
• Promote a positive work atmosphere through conduct and communication that builds trust with customers, clients, coworkers, and management, and ensure staff does the same.

Benefits

• Competitive compensation package.
• Generous 401(k) employer match.
• Employee Stock Purchase Plan with employer matching.
• Generous paid time off.
• Benefits supporting employees’ physical, mental, and financial wellbeing, including health, dental, and vision coverage.
• Tuition reimbursement, industry-related certifications, and professional training.
• Matching donation program, volunteer opportunities, and an employee-driven corporate giving program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager