Claims Manager
About The Position
Robbins Recruiting has partnered with a trusted restoration contractor headquartered in Eagan, Minnesota. This company works with thousands of property owners to restore their windows, roofing, and siding, focusing on value, safety, and peace of mind. The Claims Manager is responsible for leading the insurance claims process for residential and multi-family restoration projects. This involves ensuring the company secures proper coverage and settlement values for the full scope of damage, managing claims from initial loss inspection through final settlement and job closure, and working directly with insurance carriers, adjusters, estimators, and project teams. The role also includes a key leadership component in developing claims strategy, estimating standards, and supplement processes to maximize claim approvals, maintain profitability, and ensure efficient project progression from inspection to production.
Requirements
- 5+ years of experience in insurance claims, restoration estimating, or field adjusting
- Proven experience leading a claims team, including performance management, coaching, and driving consistent, profitable claim outcomes
- Experience negotiating with insurance carriers and adjusters
- Experience handling supplements and large loss claims
- Advanced proficiency in Xactimate (XM8)
- Strong understanding of property insurance policies and coverage
- Knowledge of residential construction, exterior systems, and building codes
- Proficiency with Microsoft Office (Excel, Word) and claim documentation systems
Nice To Haves
- Experience with residential and multi-family property claims preferred
Responsibilities
- Manage the full lifecycle of property insurance claims from initial inspection to final claim settlement
- Conduct field inspections to determine scope of damage and required repairs
- Create accurate and comprehensive estimates using Xactimate
- Develop and submit claim supplements as needed to ensure full project coverage
- Negotiate directly with insurance adjusters and carriers to secure fair settlements
- Manage depreciation recovery and final claim documentation
- Ensure estimates align with actual project costs and target profit margins
- Work closely with estimating and production teams to confirm accurate project scope
- Identify missing items, overlooked damage, or coverage opportunities
- Support the company in maximizing insurance recovery while maintaining ethical claims practices
- Establish and maintain best practices for claims handling and supplement strategy
- Identify trends with insurance carriers and adjusters to improve claim outcomes
- Improve internal claims workflows and documentation processes
- Maintain organized claim files and ensure proper documentation for every project
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
