Claims Manager - Casualty Programs

AXIS (AXIS Capital)•Short Hills, NJ

1d•$140,000 - $160,000•Hybrid

About The Position

AXIS is seeking a Claim Manager – Casualty Programs to join our North America Claims team. This role reports to the Head of North America Programs Claims and will focus on leading a team dedicated to Casualty Programs and TPA Oversight, with a particular emphasis on New York Labor Law. The ideal candidate will grow, lead, and develop a team of claims professionals responsible for managing claims, providing technical guidance, recruiting talent, and collaborating with various internal and external partners. The role involves formulating claims and litigation strategies, managing costs, supporting underwriting inquiries, and identifying trends. The Claims Manager will also coach and mentor direct reports, ensuring "best-in-class" claim handling behaviors aligned with AXIS values.

Requirements

5-10+ years of claims management experience in Casualty and/or Specialty Lines Claims
Demonstrated leadership, organizational, and management skills or experience practicing law as well as claims management (both directly managed and TPA managed claims)
Demonstrated ability to influence and collaborate at all organizational levels, both internally and externally as well as the ability to identify and resolve complex, disputed claims
Analytical thinker that can drive results using all facets of the legal and claims processes
Understanding of and ability to balance both the immediate claim issues as well as the broader portfolio impact and customer service impact of coverage disputes and issues
Excellent oral and written communication skills with the ability to deal effectively with people with conflicting expectations, differing opinions, and multiple viewpoints
Demonstrated ability and experience handling casualty claims involving a wide variety of loss scenarios as well as reporting and presenting about same to senior management
In-depth knowledge of claims, litigation, arbitration, and trial processes as well as excellent analytical, investigative, and negotiating skills
Complex coverage analysis and experience required
Confidence in coverage, evaluation and reserving
Excellent writing and editing skills
Solid negotiation and settlement skills
Supervisory perspective, with experience providing direction and authority to adjusters
Valid licenses by state as required and add states to certifications as needed
Travel is associated with this role (e.g., team management, court proceedings, mediations, and settlement)

Nice To Haves

Juris Doctor Preferred
Familiarity with KPI, Data, and Metrics a plus

Responsibilities

Oversight and direct management of claims including the investigation, analysis and evaluation of coverage liability and damages, within best practices
Providing technical advice, training and guidance to direct reports and TPA/Contractor adjusters including strategic direction
Recruiting, hiring and retaining top talent and develop appropriate succession plans
Reviewing claims to determine nature of loss, coverage provided, and scope of claim and to guide strategic direction regarding settlement/disposition of claims
Developing and maintaining relationships with internal and external partners as their lead contact within the claims department for assigned claims and the claims of his/her direct reports
Close collaboration with the Specialty Complex Claims team with regard to coverage disputes, including litigation and arbitration matters initiated by Axis issuing companies and when Axis issuing companies are parties to such litigation; Collaborating across disciplines and business units, including: the general counsel team overseeing errors and omissions issues arising from claims handling
Escalating coverage issues and recommending outside coverage counsel assignments for approval where warranted
Formulating claims and litigation strategies, assigning, directing, and managing outside counsel
Managing costs, including use of coverage counsel and litigation costs as well as collaborating and working with the Litigation Management and Vendor Management teams ensuring cost management and the development and enhancement of the vendor panels
Fostering relationships and communicating extensively with senior executives, brokers, reinsurers, actuaries, underwriters, insureds, and auditors (both external and internal)
Supporting underwriting inquiries and information requests regarding policy construction and drafting, reporting claim trends, data analysis, and risk assessments
Maintaining documentation of key line of business statistics and metrics
Leading and participating in presentations and discussions with Underwriters and Insureds on large losses and claim trends
Leading and participating in monthly meetings with Program/TPA partners, claim audits, audit wrap up meetings, and formal result reporting
Identifying, liability and coverage trends and issues with both individual and portfolio impact and formulating the processes and strategies for handling such claims as well as ensuring accurate and consistent claims management across impacted underwriting segments and lines of business
Actively coaching and mentoring direct reports, providing regular feedback, and developing employees for broader roles and responsibilities that support professional growth and development and working collaboratively with HR Business partner support and guidance
Exhibit “best-in-class” claim handling behaviors as measured by feedback from internal and external business partners
Everyday demonstrate the Axis behaviors that support and align with AXIS values: People, Decisiveness, Excellence and Stronger Together