Claims Investigator - REPO Plus

Allied Solutions LLC•Carmel, IN

8d•Onsite

About The Position

The REPO Plus Claim Investigator is responsible for investigating and gathering information from outside insurance carriers (OICs) related to collateral being investigated for coverage by the REPO Plus department. The position will make outbound calls to OIC claim departments to inquire and follow up on details needed to make coverage judgments on REPO Plus claims. They will document the required information within the file and continue making follow up calls until the information is gathered, or all contact attempts are exhausted.

Requirements

High School Diploma or GED required

Nice To Haves

Associate’s degree, or Vocational or Technical School Degree preferred; or equivalent combination of education and experience

Responsibilities

Responsible for managing the receipt of new investigation assignments as well as managing pending inventory assigned to them including: Initial review of new assignments, Contact with Outside Insurance Carriers (OICs), Gathering and documenting information on a claim file as directed by a REPO Plus Claims Adjuster or Analyst, Asking follow-up questions of the OIC as needed based on the information gathered to that point, Timely follow up in situations where initial contact was unsuccessful, Managing a pending inventory of 60-100 assignments, Must meet individual QA targets as set by REPO Plus management, Must meet individual Production targets as set by REPO Plus management.
Will make outbound calls to report New Claims to OICs as directed by the REPO Plus Claims Adjusters and Analysts, Assignments are made daily, Must meet certain departmental cycle time metrics as set by REPO Plus management, Documents the REPO Plus claim file with information obtained or that the New Claim report was unsuccessful, Must meet individual QA targets as set by REPO Plus management, Must meet individual Production targets as set by REPO Plus management.
Will make outbound calls to OICs as directed by REPO Plus Claims Adjusters and Analysts to gather information relative to coverage relative to a specific vehicle or borrower, Assignments are made daily, Must meet certain departmental cycle time metrics as set by REPO Plus management, Documents the REPO Plus claim file with information obtained or that the Coverage Verification was unsuccessful, Must meet individual QA targets as set by REPO Plus management, Must meet individual Production targets as set by REPO Plus management.
Review the condition reports submitted by lender clients (through various channels) for damaged collateral and identifies those with damage for movement to the next stage of the REPO Plus process, Must meet individual QA targets as set by REPO Plus management, Must meet individual Production targets as set by REPO Plus management.