Claims Investigator

Gallagher•Rolling Meadows, IL

4d•Remote

About The Position

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Our Desktop investigations range from locating your claimant or witnesses to complete background investigations. Our S.P.O.T. (Social Profiling Online Tracking) report provides a detailed snapshot including identification, address history, relatives, DMV (state dependent), litigation records, property ownership, felony criminal history, business affiliations, professional licenses and ever-changing social media. The Desktop Investigators regularly communicate with the other divisions, particularly the Surveillance Division, to relay appropriate intelligence to support and assist the field investigators.

Requirements

Bachelor's degree and 3 years related experience required.
Proficient working within Internet search engines
Familiar with the traits and capabilities of various major social media platform
General knowledge of multiple Lexis Nexis sites, TLO, Boolean search methods and other internet-based resources
Efficient and Knowledgeable of PC and Microsoft Suite
Efficient and Knowledgeable searching Internet and Social Media platforms
Problem Solver
Detail Oriented
Ability to work under moderate pressure and according to deadlines
Self-starter
Extremely organized
Excellent oral and written communication skills

Nice To Haves

1-2 years desktop investigations experience

Responsibilities

Under general supervision, investigates and evaluates potentially fraudulent claims to determine online prevalence and activity level
Conducts basic to moderately complex claim investigations to collect information and often compile a comprehensive profile of a claimant for use in defense strategy and further potential investigation
Prepares investigation reports to present findings, and takes appropriate action
Investigates insurance claims via computer-based sources, such as social media, pay-to-access databases, and public record websites and offices
Communicate via phone and/or email to obtain additional information, records, and documents
Submit search requests to various government agencies
Prepare high quality reports utilizing above average reporting skills
Maintain individual diary with minimal late files
Follow-up with additional client contact
Perform specific database searches and conduct further inquiries
Support extensive training programs and sessions
Review and uphold quality assurance for desktop investigation reports