Claims Investigator - Full Time

Command Investigations, LLC•Tampa, FL

4d•$23 - $30

About The Position

Command Investigations LLC is seeking an Insurance Claims Investigator with at least one year of experience to join its investigative team. The role involves conducting field investigations related to workers’ compensation, general liability, auto, and property claims. Investigators gather evidence, interview involved parties, document findings, and prepare comprehensive reports for client review. Casework may take place anywhere within two hours of the job listing location, with travel across multiple states as needed. The investigator independently organizes casework and schedules, provides daily progress updates, and manages time to meet client billable-hour expectations. The position typically follows business hours Monday through Friday, though exact times depend on casework objectives, and variable schedules—including nights and weekends—may be required. The employee must supply their own equipment, including a camera and digital recorder; other equipment specifications or minimum standards may apply.

Requirements

At least one year of field investigations experience, including face-to-face recorded statements and report writing.
A minimum of 1–3 years of claims, SIU, or adjusting experience; other related experience should be indicated on the application.
An Associate’s or Bachelor’s degree in Criminal Justice or a related field.
Strong report-writing and typing skills, with typing speed of 50+ WPM and accuracy.
Understanding of investigative processes, insurance law, and claim procedures.
Strong attention to detail, accuracy, work ethic, adaptability, and professionalism.
Strong computer skills and working knowledge of Microsoft Suite, especially Word and Outlook.
Ability to use digital tools and web-based systems, enter and retrieve information, and troubleshoot basic technical issues.
Excellent written and verbal communication, reading, and direction-following skills; English speaking is required.
Ability to organize casework and schedules independently and demonstrate customer service, interpersonal, organizational, and multitasking skills.
Ability to adapt to variable schedules, including nights and weekends when required; willingness to work overtime and the required schedule is preferred.
A valid state Investigator license, eligibility for licensure in surrounding states, or ability to obtain the license upon hire.
A reliable, fuel-efficient personally owned vehicle and required insurance coverage.
Ability to complete the employment application and required pre-employment tasks.
Ability to remember and understand instructions and guidelines, sit, stand, and/or walk for extended periods, and enter text or data using a keyboard.
Ability to lift up to 25 pounds on occasion.
Required vision abilities include close, distance, and peripheral vision, depth perception, and adjustment of focus; ability to hear, understand, and distinguish speech and surrounding sounds.

Nice To Haves

Prior experience with multi-line investigations.
Residing within a 30-mile radius of the posted location.
Flexibility to work overtime and willingness to work the required schedule.
Multi-lingual ability.
Measuring tools and safety equipment.

Responsibilities

Conduct field investigations involving workers’ compensation, general liability, auto, and property claims.
Gather evidence, interview parties involved, document findings, and prepare detailed reports for client review.
Conduct complex investigations involving multiple claim types.
Submit daily updates summarizing progress and observations.
Manage time effectively to meet client billable-hour expectations.
Write professional statements and investigative summaries and deliver client-ready reports that meet quality standards.
Perform scene investigations, recorded statements, scene canvassing, document retrieval, and courthouse research.
Drive safely and remain alert during field assignments.
Organize casework and schedules independently while providing customer service.