Claims Investigator - Southeast VA

Allied Universal • Hampton, VA

4d • $19 - $28

About The Position

Allied Universal® is hiring a Claims Investigator to validate facts of loss for insurance claims through scene investigations, claimant and witness interviews, document retrieval, and data interpretation. The role investigates claims across workers’ compensation, general liability, property and casualty, and disability coverage. Investigators gather and assess information independently and in coordination with clients and case managers, follow the handling insurance adjuster’s guidance on field tasks, and prepare clear, professional investigative reports and correspondence. The position pays $19–$28 per hour and requires a valid driver’s license with at least one year of driving experience, as well as a Private Investigator’s license before applying.

Requirements

• Must possess a valid driver’s license and at least one year of driving experience.
• A Private Investigator’s license is required prior to applying, and the applicant must be able to be properly licensed in the states where they work.
• Must have one of the following: a bachelor’s degree in Criminal Justice; an associate’s degree in Criminal Justice and at least four years of demonstrated experience conducting complex insurance investigations or adjusting complex claims; or a high school diploma and at least six years of such experience.
• At least two years of demonstrated experience conducting insurance claims investigations or adjusting complex claims.
• Working knowledge and understanding of anti-fraud laws, insurance regulations, and compliance rules and standards in the applicant’s home state and designated region.
• Special Investigative Unit (SIU) compliance knowledge.
• Ability to type at least 40 words per minute with minimal errors.
• Flexibility to work varied and irregular hours and days, including weekends and holidays.
• Proficiency using laptop computers and cell phones.
• Must successfully complete the Allied Universal Investigations training/orientation course after an offer.

Nice To Haves

• Military experience.
• Law enforcement experience.
• Insurance administration experience.
• Professional industry certification: Certified Fraud Investigator (CFE), Certified Insurance Fraud Investigator (CIFI), Fraud Claim Law Associate (FCLA), Fraud Claim Law Specialist (FCLS), Certified Protection Professional (CPP), Associate in Claims (AIC), or Chartered Property Casualty Underwriter (CPCU).

Responsibilities

• Investigate insurance claims involving workers’ compensation, general liability, property and casualty, and disability coverage.
• Gather information independently and in collaboration with clients and case managers through data collection, interviews, research, and scene investigations.
• Follow guidance from the handling insurance adjuster in performing field tasks essential to the investigation.
• Develop and document investigative findings professionally by writing clear, concise, and grammatically correct reports, memos, and letters.
• Run appropriate database indices when necessary and verify the accuracy of results.

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance.
• Seven paid holidays annually.
• Sick days where required by law.
• Vacation accrual at an initial rate of 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level