Claims Investigator - Part Time
About The Position
Command Investigations LLC is seeking a part-time Insurance Claims Investigator with at least one year of field investigations experience. The investigator conducts insurance claims investigations across workers’ compensation, general liability, auto, and property cases, gathering evidence, interviewing involved parties, documenting findings, and preparing comprehensive reports for client review. Duties include complex field investigations, scene investigations and canvassing, recorded statements, document retrieval, and courthouse research. Investigators submit daily progress updates, manage time to meet client billable-hour expectations, and produce professional, client-ready statements and investigative summaries that meet company quality standards. The role involves field assignments within two hours of the job listing location and travel across multiple states as needed. Business hours are typically Monday through Friday, but exact schedules depend on casework; nights, weekends, and overtime may be required. The investigator must supply required equipment and maintain a reliable, insured vehicle.
Requirements
- At least one year of field investigations experience, including face-to-face recorded statements and report writing.
- A minimum of 1–3 years of claims, SIU, or adjusting experience; other related experience should be indicated on the application.
- An associate’s or bachelor’s degree in Criminal Justice or a related field.
- Strong report-writing skills and typing speed of 50+ WPM with accuracy and attention to detail.
- Understanding of investigative processes, insurance law, and claim procedures.
- Excellent written and verbal communication skills; English speaking is required.
- Strong computer skills and working knowledge of Microsoft Suite, specifically Word and Outlook.
- Ability to use digital tools and web-based systems, retrieve and enter information, and troubleshoot basic technical issues.
- Excellent reading skills and ability to follow detailed directions.
- Strong interpersonal, organizational, multitasking, and customer-service skills.
- Ability to work independently, demonstrate flexibility and effective time management, and adapt to variable schedules including nights and weekends when required.
- Valid state investigator license, eligibility for licensure in surrounding states, or ability to obtain the license upon hire.
- Reliable personally owned vehicle with required insurance coverage.
- Ability to supply required photographic, video, and audio recording equipment; camera and digital recorder are specified.
- Ability to complete a Command Investigations, LLC employment application and required pre-employment tasks.
- Ability to remain professional in sensitive situations and demonstrate self-motivation, accountability, and sound judgment.
- Ability to remember and understand instructions and guidelines; lift up to 25 pounds on occasion; sit, stand, and/or walk for long periods; and use a traditional keyboard.
- Vision abilities including close, distance, and peripheral vision, depth perception, and focus adjustment; ability to hear and distinguish speech and surrounding sounds.
Nice To Haves
- Prior experience with multi-line investigations.
- Residence within a 30-mile radius of the posted location.
- Flexibility to work overtime and willingness to work the required schedule.
- Multilingual ability.
- Measuring tools and safety equipment.
Responsibilities
- Conduct investigations involving workers’ compensation, general liability, auto, and property insurance claims.
- Gather evidence, interview involved parties, document findings, and prepare detailed reports for client review.
- Conduct complex field investigations involving multiple claim types.
- Submit daily updates summarizing progress and observations.
- Manage time effectively to meet client billable-hour expectations.
- Write professional statements and investigative summaries and deliver client-ready reports that meet quality standards.
- Perform scene investigations, recorded statements, scene canvassing, document retrieval, and courthouse research.
- Operate safely and remain alert while driving during field assignments.
- Organize casework and schedules independently while providing customer service.
Benefits
- Opportunities to grow within a nationally recognized organization.
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What This Job Offers
Job Type
Part-time
Education Level
Associate degree
