Claims Investigator - Full Time

Command Investigations, LLC•Laurel, MD

14d•$23 - $30

About The Position

Command Investigations LLC is seeking an Insurance Claims Investigator with at least one year of experience to join its investigative team. The investigator conducts field investigations involving insurance claims, including workers’ compensation, general liability, auto, and property cases. The role involves gathering evidence, interviewing involved parties, documenting findings, and preparing comprehensive reports for client review. Casework may be located anywhere within two hours of the job listing location, and travel across multiple states may be required. Business hours are typically Monday through Friday, with exact times dependent on casework objectives; nights, weekends, and overtime may be required. The position pays $23–$30 per hour, depending on the state. Investigators conduct scene investigations, recorded statements, scene canvassing, document retrieval, and courthouse research. They submit daily progress updates, manage their time to meet client billable-hour expectations, and produce detailed, professional statements, investigative summaries, and client-ready reports. The role requires independent organization of casework and schedules, safe and alert driving, and the use of personally owned equipment and a reliable vehicle. Command Investigations is a nationally recognized investigations firm founded in 2012, providing services to the insurance defense industry across the U.S.

Requirements

At least one year of field investigations experience, including face-to-face recorded statements and report writing.
A minimum of 1–3 years of Claims, SIU, or adjusting experience; other related experience should be indicated on the application.
An Associate’s or Bachelor’s degree in Criminal Justice or a related field.
Valid state Investigator license, eligibility for licensure in surrounding states, or ability to obtain a license upon hire.
Strong computer skills and working knowledge of Microsoft Suite, specifically Word and Outlook.
Ability to use computers and digital tools, navigate websites and web-based systems, enter and retrieve information, and troubleshoot basic technical issues.
Excellent written and verbal communication skills, reading skills, and ability to follow detailed directions.
Strong report-writing and typing skills, at 50+ WPM, with accuracy and attention to detail.
Understanding of investigative processes, insurance law, and claim procedures.
English speaking ability.
Reliable personally owned vehicle with required insurance coverage.
Proper photographic, video, and audio recording equipment; the role requires supplying personal equipment, and certain specifications or minimum standards may apply.
Ability to travel across multiple states as needed.
Flexibility to adapt to variable schedules, including nights and weekends when required; overtime flexibility and willingness to work the required schedule are preferred.
Ability to independently organize casework and schedules and demonstrate customer service, interpersonal, organizational, and multitasking skills.
Ability to thrive under pressure and maintain professionalism in sensitive situations.
Self-motivation, accountability, sound judgment, willingness to learn and adapt, and a team-oriented, open-minded mindset.
Complete a Command Investigations, LLC employment application and submit to pre-employment tasks as required.
Ability to lift up to 25 pounds occasionally and sit, stand, and/or walk for long periods.
Ability to enter text or data using a traditional keyboard.
Vision abilities including close, distance, peripheral vision, depth perception, and ability to adjust focus; ability to hear, understand, and distinguish speech and surrounding sounds.

Nice To Haves

Prior experience with multi-line investigations.
Residing within a 30-mile radius of the posted location.
Multi-lingual ability.
Measuring tools and safety equipment.

Responsibilities

Conduct investigations involving workers’ compensation, general liability, auto, and property insurance claims.
Conduct complex field investigations involving multiple claim types.
Gather evidence and interview parties involved in claims.
Perform scene investigations, recorded statements, scene canvassing, document retrieval, and courthouse research.
Submit daily updates summarizing progress and observations.
Manage time effectively to meet client billable-hour expectations.
Write detailed, professional statements and investigative summaries.
Deliver clear, client-ready reports that meet company quality standards.
Organize casework and schedules independently while providing customer service.
Travel as needed to complete case assignments.
Operate safely and remain alert while driving during field assignments.