Claims Investigator - Experienced

Command Investigations, LLC•Rancho Cucamonga, CA

5h•$23 - $30

About The Position

Command Investigations LLC is hiring an experienced Insurance Claims Investigator to conduct field investigations for insurance claims, including workers’ compensation, general liability, auto, and property cases. The investigator gathers evidence, interviews involved parties, performs scene investigations and related research, documents findings, and prepares detailed, professional reports for client review. The role includes complex field assignments across multiple claim types, daily progress updates, and managing time to meet client billable-hour expectations. Casework may take place anywhere within two hours of the job listing location, and travel across multiple states may be required. Business hours are typically Monday through Friday, but exact schedules depend on casework objectives; nights, weekends, and overtime may be required. The investigator must supply their own equipment, including recording equipment, and maintain a reliable personal vehicle with required insurance.

Requirements

At least one year of field investigations experience, including face-to-face recorded statements and report writing.
A minimum of 1–3 years of Claims, SIU, or adjusting experience; other related experience should be indicated on the application.
An Associate’s or Bachelor’s degree in Criminal Justice or a related field.
A valid state investigator license, eligibility for licensure in surrounding states, or the ability to obtain the license upon hire.
Strong report writing and typing skills, with a typing speed of 50+ WPM and accuracy.
Understanding of investigative processes, insurance law, and claim procedures.
Strong computer skills and working knowledge of Microsoft Suite, especially Word and Outlook.
Ability to navigate websites, use web-based systems, enter and retrieve information, and troubleshoot basic technical issues.
Excellent written and verbal communication skills; English speaking is required.
Excellent reading skills and ability to follow detailed directions.
Attention to detail, accuracy, self-motivation, accountability, sound judgment, and professionalism in sensitive situations.
Ability to organize work independently and demonstrate customer service, interpersonal, organizational, multitasking, and time-management skills.
Ability to adapt to variable schedules, including nights and weekends when required.
Reliable, fuel-efficient personally owned vehicle and required insurance coverage.
Ability to complete the employment application and required pre-employment tasks.
Ability to supply required equipment, including a camera and digital recorder; equipment specifications or minimum standards may apply.

Nice To Haves

Prior experience with multi-line investigations.
Residence within a 30-mile radius of the posted location.
Flexibility to work overtime and willingness to work the required schedule.
Multilingual ability.
Measuring tools and safety equipment.

Responsibilities

Conduct field investigations into workers’ compensation, general liability, auto, property, and other insurance claims.
Gather evidence and interview parties involved in claims, including conducting face-to-face recorded statements.
Perform scene investigations, scene canvassing, document retrieval, and courthouse research.
Conduct complex field investigations involving multiple claim types.
Submit daily updates summarizing investigation progress and observations.
Manage time and casework to meet client billable-hour expectations.
Write detailed, professional statements and investigative summaries.
Deliver clear, client-ready reports that meet Command’s quality standards.
Drive safely and remain alert during field assignments.
Organize casework and schedules independently while providing excellent customer service.