Claims Examiner

Americold • Atlanta, GA

11d

About The Position

The Claims Examiner administers claims related to warehouse and transportation operations, including cargo damage and loss, demurrage, and detention. The role investigates, negotiates, resolves, and concludes claims while ensuring compliance with applicable laws and regulations. It interprets contracts, tariffs, and warehouseman's receipts; assigns claim costs; reviews and approves claims up to $250,000; and prepares reports for customers and warehouses as requested. The Claims Examiner maintains communication with internal teams and external stakeholders, supports process improvements, and may travel for business.

Requirements

• Minimum 3 years of experience in transportation, warehouse operations, claims processing, shipping and receiving, or customer service.
• Minimum 2 years of exception management experience in over/short, damage, detention, or demurrage.
• Associate's or Bachelor's degree or equivalent experience.
• Demonstrated expertise in contracts, tort, damages, agency subrogation, contribution/indemnity, and applicable laws related to warehouse and transportation services.
• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.

Nice To Haves

• Professional designation in claims or insurance.
• Familiarity with Salesforce, Oracle, TMS, and WMS.
• Ability to organize and prioritize multiple tasks efficiently.
• Effective verbal and written communication skills.
• Ability to build and maintain effective working relationships with internal teams.
• Ability to exercise sound judgment when assessing claim impact on the company.
• Decision-making skills in collaboration with internal operations groups, customers, or claimants.
• Ability to adapt to changing workload assignments.

Responsibilities

• Interpret and apply contract terms, tariffs, and warehouseman's receipts to ensure equitable claim solutions.
• Investigate, negotiate, and conclude claims with carriers, attorneys, insurance adjusters, and shippers to minimize company liability.
• Remain current on relevant laws and regulations affecting assigned claims.
• Assign cost recommendations to the appropriate claim party, including customers, carriers, or company entities.
• Review and approve claims up to $250,000 and prepare reports for customers and warehouses as requested.
• Maintain continual communication with Accounting, Finance, Business Development, Transportation, and Operations regarding the claims process, and manage service level expectations.
• Facilitate process improvement ideas and monitor personal productivity to ensure team service levels are met.
• Perform other essential duties as applicable and assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree