Entry Level Claims Examiner
About The Position
This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024. Travel Guard is seeking an Entry Level Claims Adjuster in Stevens Point, WI. We’re seeking empathetic, dependable, detailed, and service-minded individuals who are dedicated to delivering exceptional customer experiences and are excited to grow in the insurance industry. No claims or insurance experience? No problem — we’ll provide all the training you need to succeed.
Requirements
- A minimum of a high school diploma or equivalent
- 1-2 years of customer service experience
- Be eager to learn new skills within the claims and insurance industry
- Excellent written and verbal communication skills
- An eye for details, supporting thorough investigations and precise documentation
- A willingness to obtain your State Specific Adjuster Licensing within 6 months of employment
Responsibilities
- Assess and investigate travel-related claims, applying policy guidelines, and ensuring timely resolutions within 15-25 days while maintaining clear communication with stakeholders.
- Provide exceptional customer support to claimants throughout the claims process.
- Spend 50-75% of your time conversing with stakeholders to ensures claims are efficiently brought to a final resolution within 15-25 days.
- Assess new and existing claims for coverage, conduct claim investigations and establish clear claim action plan for timely claim resolutions.
- Communicate with claimants using empathy to gather necessary documentation.
- Apply policy guidelines to determine coverage and claim validity.
- Maintain detailed claim records within the internal claims systems.
- Comply with all statutory and regulatory requirements in all applicable jurisdictions.
Benefits
- Job flexibility
- Hybrid approach (3 days in office, 2 days WFH)
- Career growth opportunities
- Comprehensive onboarding experience
- Continuous professional development
- Supportive work environment
- Regular annual and personal leave
- Volunteer leave
- Comprehensive paid parental leave
- Competitive high-deductible health plan
- EAP programs
- Access to health and well-being activities
- 401(k) program with employer matching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
