Entry Level Claims Examiner

Zurich Insurance Group•Stevens Point, WI

4d•Hybrid

About The Position

Travel Guard is seeking an Entry Level Claims Adjuster in Stevens Point, WI. We’re seeking empathetic, dependable, detailed, and service-minded individuals who are dedicated to delivering exceptional customer experiences and are excited to grow in the insurance industry. No claims or insurance experience? No problem — we’ll provide all the training you need to succeed.

Requirements

A minimum of a high school diploma or equivalent.
1-2 years of customer service experience.
Be eager to learn new skills within the claims and insurance industry.
Excellent written and verbal communication skills.
An eye for details, supporting thorough investigations and precise documentation.
A willingness to obtain your State Specific Adjuster Licensing within 6 months of employment.

Responsibilities

Assess and investigate travel-related claims, applying policy guidelines, and ensuring timely resolutions within 15-25 days while maintaining clear communication with stakeholders.
Provide exceptional customer support to claimants throughout the claims process.
Spend 50-75% of your time conversing with stakeholders to ensure claims are efficiently brought to a final resolution within 15-25 days.
Assess new and existing claims for coverage, conduct claim investigations and establish clear claim action plan for timely claim resolutions.
Communicate with claimants using empathy to gather necessary documentation.
Apply policy guidelines to determine coverage and claim validity.
Maintain detailed claim records within the internal claims systems.
Comply with all statutory and regulatory requirements in all applicable jurisdictions.