Claims Examiner (Benefit Payment Charge)
About The Position
Join our team at VEC as a Claims Examiner in the Benefit Payment Charge unit, and play a critical role in delivering accurate, timely, and professional processing of unemployment and special program claims. This position ensures benefit payments and employer charges are correct by examining claims, reconciling complex reports, resolving eligibility issues, and coordinating with claimants, employers, financial institutions, and internal partners. Through detailed investigation, careful documentation, and strong customer service, the examiner helps safeguard program integrity, supports Virginians seeking benefits, and ensures employer accounts reflect accurate charges and reimbursements.
Requirements
- Basic knowledge of claims processing
- Basic accounting and cash management principles
- Basic office operations
- Strong customer service skills
- Strong claims examination and processing skills
- Strong data entry skills
- Strong communication (oral and written) skills
- Experience performing detailed work related to the tracking and resolution of claims and employer charges
- Experience collecting and analyzing information to make determinations
- Experience preparing and reconciling reports
- Experience recording and entering information into a database
- Experience interpreting and applying program requirements
- Experience working independently and as a member of a team
- Experience responding to inquiries and providing technical assistance
- Experience prioritizing work load and meeting deadlines
- Experience in business, insurance, risk management, accounting, or similar field
- Proficient in Microsoft software (e.g., Excel and Word), OneDrive, and similar software programs
Nice To Haves
- Working knowledge of the UI benefits eligibility and claims process
- Experience working with VEC programs and processing claims and charges
- Experience entering and reviewing data in a mainframe and PC based system environment (such as VUIS or related systems)
- Experience reviewing claims
- Experience working with UI benefit and/or Trade programs
Responsibilities
- Examining claims
- Reconciling complex reports
- Resolving eligibility issues
- Coordinating with claimants, employers, financial institutions, and internal partners
- Detailed investigation
- Careful documentation
- Strong customer service
- Safeguarding program integrity
- Supporting Virginians seeking benefits
- Ensuring employer accounts reflect accurate charges and reimbursements
Benefits
- Equal Opportunity Employer/Program
- Virginia Values Veterans (V3) certified employer
- Auxiliary Aids and Services are available upon request to individuals with disabilities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
