Claims Examiner
About The Position
CITON Claims Solutions is seeking a detail-oriented claims professional to work as a Desk Adjuster in its office in Irving, Texas. The role investigates, evaluates, and resolves insurance claims, ensuring fair and efficient processing in accordance with policy terms and company guidelines. The work takes place in a fast-paced, collaborative office environment and may include supporting claims management during disaster events as needed. The employee must be able to work the regularly assigned schedule and, when needed, an extended schedule based on company or departmental needs, project requirements, or customer demands. The employer is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities during the application process.
Requirements
- Bachelor’s degree or relevant education and experience.
- At least 3 years handling homeowners insurance claims from first notice of loss through final settlement.
- Ability to work the regularly assigned schedule and, when needed, an extended schedule.
Nice To Haves
- Industry certifications such as CPCU or AIC.
- 5 or more years of experience handling homeowners insurance claims.
Responsibilities
- Review and analyze submitted claims documentation to determine claim validity and coverage.
- Communicate with policyholders, witnesses, and other involved parties to gather information for claims evaluation.
- Create detailed reports and maintain comprehensive notes supporting claims assessments.
- Review insurance policies to determine applicable coverage and assess liability.
- Submit reports with findings and supported recommendations for claim settlements.
- Negotiate settlements with policyholders and third parties to achieve fair outcomes.
- Handle disputes professionally and efficiently.
- Maintain transparent, professional communication with policyholders and other stakeholders throughout the claims process.
- Collaborate with internal teams, including underwriters and legal advisors, to resolve complex claims.
- Comply with state and federal regulations and company policies in claims processes.
- Support claims management efforts during disaster events as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid holidays
- Paid time off
- Performance-based bonuses
- Growth potential
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
