Claims Coordinator (ECH-ON)

CAA Club Group • Mississauga, ON

10d • Onsite

About The Position

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Requirements

• Post-secondary education completed in a related field or equivalent experience
• 1-2 years of experience working in claims
• Prior claims intake and customer service and administrative experience required
• Familiarity with phone queue and call handling procedures
• Client Focused attitude with strong ability to manage relationships
• Organizational awareness and detail oriented with a strong focus on quality
• Excellent communicator (oral and written) with emphasis on strong business writing skills
• Excellent interpersonal, analytical, decision making and problem-solving skills
• Experience with navigating and entering data across claims operating systems
• Multi-tasking with the ability to work in a fast-paced environment and manage changing priorities
• Proficient with MS Office Suite

Nice To Haves

• CIP / FCIP designation or working towards completion is preferred

Responsibilities

• Complete the new claim intake process for all lines of business (personal, commercial, and specialty) through telephone contact with Echelon members
• Verification and entry of full claim details into the appropriate claims operating system to achieve required SLA’s and ensure member satisfaction
• Manage correspondence with adjusters, vendor partners, and other departments within the company to ensure all necessary documents and claim information is accessible
• Manage the Customer Inquiry Queue to respond to customer and broker inquiries and complaints
• Assist with the facilitation of Automobile claims including tow arrangements, appraisal assignments, rental authorizations as well as with confirmation of available coverage and deductible details and confirmed liability assessments
• Ensure notations are entered on all claims and required authorization, assignment, and vendor details are documented
• Monitor the claims inbox for new claims notices submitted after hours by brokers, third party adjusters, lawyers, and other industry service providers
• Track new claims using provided tracking resources, to ensure valuable reporting data is available for all lines of business nationally
• Document claim data accurately to support all data reporting requirements
• Log complaint escalations received via the enquiry queue
• Perform additional administrative duties and assignments as deemed appropriate by management

Benefits

• Work-life harmony with access to an award-winning holistic wellness program
• Continuous learning through our robust corporate curriculum and education reimbursement program
• Incredible rewards, travel incentives, and product and service discounts
• Pay-for-performance and best-in-class recognition programs
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree