Claims Consultant

Patriot Growth Insurance Services, LLC•Media, PA

7d•$33 - $44•Hybrid

About The Position

As a Claims Consultant, you'll play a key role in delivering responsive, professional support throughout the claims process. You'll help clients navigate challenging situations with confidence while ensuring accurate documentation, timely communication, and seamless coordination between clients, producers, carrier partners, and internal teams. In this role, you'll contribute to the agency's claims advocacy efforts by supporting claim intake, monitoring claim progress, maintaining accurate records, and helping clients understand what to expect throughout the life of a claim. Success comes from strong organization, attention to detail, and a commitment to exceptional client service.

Requirements

Highly organized and able to manage multiple priorities without losing attention to detail.
A proactive communicator who follows through and keeps stakeholders informed.
Client-focused and committed to providing a positive service experience.
Comfortable learning and using systems, processes, and documentation standards.
Able to balance accuracy, responsiveness, and efficiency in a fast-paced environment.
Collaborative and effective at working across teams to achieve shared goals.
Dependable, resourceful, and motivated to grow within the insurance industry.
Strong organizational skills and attention to detail.
Ability to effectively manage multiple tasks, deadlines, and priorities.
Strong written and verbal communication skills.
Client service mindset with a professional and empathetic approach.
Ability to maintain accurate records and documentation.
Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint, or the ability to quickly develop proficiency.

Nice To Haves

Associate's or Bachelor's degree.
Experience working with an Agency Management System such as EPIC or AMS360.
Interest in obtaining insurance licensing.
Interest in pursuing the Associate in Claims (AIC) designation within the next two to three years.
Previous experience supporting claims, insurance operations, or related administrative functions.

Responsibilities

Manage claim intake and reporting activities from initial notice through carrier submission, helping ensure timely and accurate processing.
Maintain detailed claim documentation, agency management system records, and carrier communications to support efficient claim handling.
Utilize activity logging, suspense tracking, and documentation procedures to keep claim files organized and up to date.
Assist with loss run requests, data validation, and preparation of loss summaries that support informed decision-making.
Monitor claim activity and follow up with adjusters to help ensure timely assignments, updates, and resolution progress.
Coordinate claim-related information with Account Management and Risk Control teams to provide a consistent client experience.
Support claim reviews, client meetings, and ongoing communication by gathering information and maintaining schedules.
Deliver empathetic, professional service that helps clients understand claims processes and sets clear expectations.

Benefits

Multiple medical plan options, with preventive care covered at 100%
Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions
Employer-paid short-term and long-term disability coverage
Paid parental leave
Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave
Competitive 401(k) company match to help you build your financial future
Comprehensive dental and vision coverage
Employee Assistance Program with confidential mental health, legal, financial, and work-life support
medical, dental, and vision insurance
a 401(k) with company match
personalized time off and company paid holidays