Claims Consultant

Lockton • Chicago, IL

1d

About The Position

The Claims Consultant provides claim advice to clients, including evaluating coverage for loss scenarios, advocating for coverage, responding to adverse coverage positions, and advising clients and internal teams on coverage issues. The role evaluates claims processes and develops improvements, including negotiating claim-handling procedures with insurers and third-party claim administrators.

The consultant participates in presentations and meetings for prospective and current clients, develops claims reporting procedures and service plans for external clients, and follows Lockton policies, procedures, and standards. The role also delivers customer service and attends staff, department, educational, industry, and trade meetings. Success requires extensive claims-industry knowledge, strong communication and interpersonal skills, effective time management, adaptability, and an eagerness to learn and contribute to the Risk Services Practice.

The position requires a bachelor’s degree in a business-related program or equivalent education and/or experience, along with at least five years of claims experience. Compensation varies based on qualifications and location. The role may be eligible for an annual performance bonus based on organizational financial performance and individual contributions.

Requirements

• Bachelor’s degree in a business-related program or equivalent education and/or experience.
• At least five years of claims experience with an insurance broker, carrier, or third-party claim administrator.
• Strong knowledge of commercial property and casualty coverages and claims.
• Working knowledge of Microsoft Word, Excel, and Outlook or similar software applications.
• Ability to organize, analyze, and present claims and loss data.
• Proven ability to organize and manage time to meet deadlines.
• Ability to understand and execute oral and written instructions.
• Demonstrated professional and tactful negotiation and persuasion skills.
• Demonstrated interpersonal communication skills and ability to interact with associates at all levels of responsibility.
• Ability to communicate professionally with internal and external clients and develop strong client relationships.
• Demonstrated analytical and problem-solving skills, including research and investigation.
• Ability to determine when to proceed independently and when to involve other associates.
• Extensive insurance industry knowledge through experience and/or coursework.
• Ability to instill confidence and comfort in external clients so they view Lockton as a business partner as well as an insurance broker.
• Strong verbal and written communication skills.
• Ability to multitask, adapt to change, and work to tight deadlines while meeting client needs.
• Willingness and ability to expand commercial insurance knowledge and effectiveness through successful completion of extended classes and workshops.

Nice To Haves

• Industry designations such as AIC, CIC, ARM, or CPCU.

Responsibilities

• Provide claim advice to clients, including evaluating coverage for loss scenarios, advocating for coverage, authoring responses to adverse coverage positions, and advising clients and internal teams on coverage issues.
• Evaluate claim processes and develop solutions for improvement.
• Negotiate best-in-class claim-handling procedures with insurers and third-party claim administrators.
• Participate in formal presentations to prospective and current clients, including Claim Strategy Meetings, Claim Service Capabilities Presentations, and Claim Kick-off Meetings.
• Develop claims reporting procedures for external clients.
• Develop and maintain service plans for external clients.
• Ensure Lockton policies, procedures, and standards are followed.
• Deliver customer service as directed.
• Attend staff and department meetings, educational workshops, and industry and trade meetings.
• Report claims accurately and promptly to appropriate insurance carriers on behalf of Lockton clients.
• Organize, analyze, and present claims and loss data.
• Use carrier and third-party administrator online systems to monitor claim progression and deliver reports.

Benefits

• Competitive pay and benefits.
• The role may be eligible for an annual performance bonus based on organizational financial performance and individual contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level