Claims Casualty Claims Representative II

Georgia Farm Bureau•Macon, GA

18h•Onsite

About The Position

The Claims Casualty Claims Representative II investigates, evaluates, negotiates, and adjusts assigned automobile casualty claims, including minor bodily injury, non-injury, total loss, and medical payments claims. The role determines applicable policy coverage, settles claims in accordance with company guidelines and best claims practices, establishes and authorizes reserves and claim payments, and monitors reserves throughout the life of each file. It also pursues subrogation and prepares responses to arbitration filings by adverse parties. The representative handles numerous claims while maintaining an effective diary system, conducts settlement negotiations with claimants, policyholders, and other parties, and provides superior customer service while maintaining professional conduct and confidentiality. The role may assist other Claims units as needed and requires ongoing training and continued job development. Other duties may be assigned by a Manager or Supervisor.

Requirements

A four-year college degree, or a combination of at least four years of college and work experience in property casualty insurance.
Ability to read, analyze, and interpret procedures, regulations, instructions, manuals, and other documents.
Excellent telephone, public relations, oral, and written communication skills.
Ability to solve practical problems and deal with a variety of concrete variables.
Ability to interpret instructions provided in written, oral, or schedule form.
Basic computer skills and proficiency or demonstrated aptitude, including experience with Excel, Word, and web-based tools.
Valid Georgia driver’s license.
Ability to perform the physical demands of the role, including sitting; using hands to finger and handle controls; talking and hearing; frequent reaching; and occasional stooping, lifting, and moving items up to 30 pounds.

Nice To Haves

Farm Bureau experience preferred.
AIC, CPCU, or another insurance certification desired.

Responsibilities

Investigate, evaluate, and adjust automobile claims, including minor bodily injury, non-injury, total loss, and medical payments claims.
Determine proper policy coverages and investigate, evaluate, negotiate, and equitably settle assigned casualty claims according to company guidelines and best claims practices.
Establish and authorize reserves and claim payments, and monitor reserves throughout the life of each file.
Pursue subrogation against adverse parties.
Prepare responses to arbitration filings by adverse parties.
Handle numerous claims and maintain a healthy diary system.
Negotiate settlements with claimants, policyholders, and other parties.
Maintain professional conduct, deliver superior customer service, and preserve confidentiality.
Assist other Claims units as needed.
Continue job development through training.
Perform other duties as assigned by a Manager or Supervisor.