Claims Building Damage Adjuster (BC or AB)
About The Position
Square One Claims Inc. is a progressive company that values employee input and utilizes technology to enhance customer service and claims handling. As a Building Damage Adjuster, you will play a crucial role in settling residential insurance claims, primarily via telephone, using an online claims processing system. You will be the main point of contact for customers who have suffered losses, treating them with empathy, patience, and respect. Your success will depend on your superior analytical and decision-making skills, strong communication abilities, attention to detail, and organizational skills. You will receive assignments within your authority, make first contact, gather loss details, and work with customers and contractors to replace or restore damaged property. The company fosters a supportive team environment with ample coaching, mentoring, training, and tools for success.
Requirements
- Possesses superior analytical and decision-making skills.
- Communicates effectively when explaining decisions and providing direction.
- Uses active listening and questioning skills to understand issues and needs.
- Handles conflict effectively and avoids taking things personally.
- Pays close attention to detail with superior organizational skills.
- Is a learner who receives and applies constructive feedback and has the ability to give constructive feedback.
- At least 1 year of building damage adjusting, including handling water damage claims in person (or 3 years desk building damage adjusting).
- At least 1 year of tenure with a recent employer.
- A high school diploma and, preferably, some post-secondary education.
- A CIP or GIE designation, or working towards one of these.
- A Level 1 or 2 adjusting license in AB or BC, or education and experience to qualify for one immediately
Nice To Haves
- some post-secondary education
Responsibilities
- Accurately setting reserves and maintaining an efficient follow-up system.
- Securing telephone statements and analyzing coverage.
- Preparing opening and closing loss summaries, maintaining up-to-date notes, and requesting payments.
- Identifying policies requiring underwriting reviews.
- Securing telephone statements and details of damages from customers.
- Reviewing the claims process with customers and helping them submit required information.
- Determining whether specific claims are covered and explaining why or why not.
- Securing, evaluating and approving contractor quotations.
- Assisting customers with completing schedules and repairing or replacing lost or damaged property.
- Negotiating settlements, arranging payments and finalizing claims.
- Maintaining your training and industry knowledge.
Benefits
- A Salary range of $73,000 to $87,000
- 3 weeks, not 2 weeks, of vacation to start, with 1 more week after 3 years
- Full MSP coverage for you and your family.
- Flexible medical, dental, vision and extended health care coverage.
- Long-term disability coverage.
- In-house and external training paid by Square One.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
