Property Damage Claims Adjuster

Jencap•Phoenix, AZ

1d•Hybrid

About The Position

MiniCo, a member of the Jencap Program Administrators division, is seeking a dynamic and customer-driven Property Damage Claims Adjuster. This role is responsible for evaluating and resolving routine property damage claims for the Tenant Protection Plan Program within assigned authority limits, providing exceptional customer service through coverage analysis and damage assessment. The position operates within a hybrid work environment from our Phoenix, AZ location.

Requirements

High School or equivalent required; bachelor’s degree or equivalent insurance degree preferred.
1-3 years of work experience in small personal property claims or property damage claims.
Have an active adjuster license or the ability to become licensed in 90 days of employment and maintain licensing through ongoing continued education.
Strong customer service, communication, and interpersonal skills.
Ability to analyze information and make independent decisions.
Understanding of business line of products, policy language, exclusions, forms/endorsements, and effective claims handling practices.
Attention to detail ensuring accuracy.
Effective organizational and time management skills.
Ability to learn insurance concepts, policy language and claim handling practices.
Ability to manage multiple priorities in a fast-paced environment.
Openness to the ideas and expertise of others and the ability to actively solicit input and share ideas.

Responsibilities

Review coverage and handle routine personal property damage of tenant property stored in storage facility.
Review tenant protection plan agreement and determine damage eligibility and settlement recommendations.
Examine photographs, estimates, repair invoices and other damage-related documents.
Maintain regular communication with customers regarding status and next steps.
Settle damages within assigned authority level and under supervisory guidance.
Meet established performance expectations related to quality, productivity, customer service and timeliness.
Learn and apply company handling procedures, policies and regulatory requirements.