Claims Building Damage Adjuster (BC and AB)

Square One Insurance Services

3d • Remote

About The Position

Square One Claims Inc. is seeking a Building Damage Adjuster to handle residential insurance claims primarily via telephone, leveraging an online claims processing system. This role involves settling claims, working closely with customers and contractors to replace or restore damaged property, and accurately setting reserves. The company emphasizes fair treatment of customers, utilizing technology for personalized service and claims handling, and fostering a supportive team environment with ample coaching and training.

Requirements

• At least 1 year of building damage adjusting, including handling water damage claims.
• At least 1 year of tenure with a recent employer.
• A high school diploma and, preferably, some post-secondary education.
• A CIP or GIE designation, or working towards one of these.
• A Level 1 or 2 BC or AB adjusting license, or education and experience to qualify for one immediately.
• Possesses superior analytical and decision-making skills.
• Communicates effectively when explaining decisions and providing direction.
• Uses active listening and questioning skills to understand issues and needs.
• Handles conflict effectively and avoids taking things personally.
• Pays close attention to detail with superior organizational skills.
• Is a learner who receives and applies constructive feedback and has the ability to give constructive feedback.

Nice To Haves

• Some post-secondary education.
• A CIP or GIE designation, or working towards one of these.
• A Level 1 or 2 BC or AB adjusting license, or education and experience to qualify for one immediately.

Responsibilities

• Securing telephone statements and details of damages from customers.
• Reviewing the claims process with customers and helping them submit required information.
• Determining whether specific claims are covered and explaining why or why not.
• Securing, evaluating and approving contractor quotations.
• Assisting customers with completing schedules and repairing or replacing lost or damaged property.
• Negotiating settlements, arranging payments and finalizing claims.
• Maintaining your training and industry knowledge.
• Accurately setting reserves and maintaining an efficient follow-up system.
• Securing telephone statements and analyzing coverage.
• Preparing opening and closing loss summaries, maintaining up-to-date notes, and requesting payments.
• Identifying policies requiring underwriting reviews.

Benefits

• A Salary range of $73,000 to $87,000 annual
• 3 weeks, not 2 weeks, of vacation to start, with 1 more week after 3 years
• Full MSP coverage for you and your family.
• Flexible medical, dental, vision and extended health care coverage.
• Long-term disability coverage.
• In-house and external training paid by Square One.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED