US Retail Markets Claims Apprenticeship Program-Summer 2027
Liberty Mutual•Lake Mary, FL
•Hybrid
About The Position
Join a hands-on, milestone-driven Claims Apprenticeship designed to prepare you for a career in casualty claims. Over 6–12 months, you’ll complete a flexible, goal-based program combining classroom training, on-the-job assignments, one-on-one mentoring, and real claim work. Successful completion prepares you to move into a Claims Resolution Specialist role or other claims opportunities.
Requirements
- High school diploma or GED
- 0–2 years of professional experience; customer service, legal, medical, or investigative experience a plus
- Strong written and verbal communication skills; ability to present information clearly, concisely, and professionally with appropriate empathy
- Solid analytical, investigative, negotiation, and time-management skills
- Detail-oriented and able to thrive in a fast-paced, customer-focused environment
- Demonstrates change resiliency and a growth mindset by adapting quickly to shifting claim priorities, seeking feedback, and proactively pursuing learning opportunities to improve processes and outcomes.
- Permanent authorization to work in the United States and ability to obtain required state licensing where applicable
- Comfortable using standard office software and learning claims management systems
Nice To Haves
- no bachelor’s degree
Responsibilities
- Manage, investigate, and resolve assigned claims within established authority levels.
- Gather information from policyholders, claimants, witnesses, and third parties (appraisers, medical providers, repair shops) to evaluate coverage, liability, and damages.
- Review medical records, police reports, and other documentation to assess claim severity and determine appropriate reserves.
- Negotiate settlements with claimants and attorneys; arrange expert inspections and coordinate ancillary resources as needed.
- Identify suspicious claims and refer to Special Investigations Unit (SIU); identify third party subrogation opportunities.
- Maintain accurate and timely claim files, status reports, and documentation in claims systems.
- Sends and responds to various written, telephone and SMS text inquiries to pursue resolution of the claim.
Benefits
- Competitive paid apprenticeship and eligibility for company benefits as applicable
- Licensing Training (state adjuster licensing requirement assistance where applicable)
- Structured curriculum combining technical skills (coverage analysis, state tort basics, reserving, evaluation, negotiation) and soft skills (communication, empathy, customer service)
- One-on-one mentoring from experienced claims professionals and regular milestone assessments with trainer and coach support
- Hands-on scenario-based exercises in and exposure to leadership and cross-functional teams
- Continuous learning journey provided for enhancing Casualty skills
- Paid apprenticeship with competitive compensation
- Mentorship, career development, and individualized mobility plans
- Support for licensing and tuition reimbursement for approved educational needs
- Access to health and wellness benefits (as applicable), and paid leave
- Opportunity to convert to a full-time Claims Resolution Specialist or other roles upon successful completion
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
