US Retail Markets Claims Apprenticeship Program-Summer 2027

Liberty Mutual Insurance • Lake Mary, FL

1d • $26 - $29 • Hybrid

About The Position

Join a hands-on, milestone-driven Claims Apprenticeship designed to prepare you for a career in casualty claims. Over 6–12 months, you’ll complete a flexible, goal-based program combining classroom training, on-the-job assignments, one-on-one mentoring, and real claim work. Successful completion prepares you to move into a Claims Resolution Specialist role or other claims opportunities.

Requirements

• High school diploma or GED required (no bachelor’s degree required)
• 0–2 years of professional experience; customer service, legal, medical, or investigative experience a plus
• Strong written and verbal communication skills; ability to present information clearly, concisely, and professionally with appropriate empathy
• Solid analytical, investigative, negotiation, and time-management skills
• Detail-oriented and able to thrive in a fast-paced, customer-focused environment
• Demonstrates change resiliency and a growth mindset by adapting quickly to shifting claim priorities, seeking feedback, and proactively pursuing learning opportunities to improve processes and outcomes.
• Permanent authorization to work in the United States and ability to obtain required state licensing where applicable
• Comfortable using standard office software and learning claims management systems

Nice To Haves

• customer service experience
• legal experience
• medical experience
• investigative experience

Responsibilities

• Manage, investigate, and resolve assigned claims within established authority levels. Including but not limited to Auto Accidents
• Gather information from policyholders, claimants, witnesses, and third parties (appraisers, medical providers, repair shops) to evaluate coverage, liability, and damages
• Review medical records, police reports, and other documentation to assess claim severity and determine appropriate reserves
• Negotiate settlements with claimants and attorneys; arrange expert inspections and coordinate ancillary resources as needed
• Identify suspicious claims and refer to Special Investigations Unit (SIU); identify third party subrogation opportunities
• Maintain accurate and timely claim files, status reports, and documentation in claims systems
• Sends and responds to various written, telephone and SMS text inquiries to pursue resolution of the claim.

Benefits

• Competitive paid apprenticeship and eligibility for company benefits as applicable
• Mentorship, career development, and individualized mobility plans
• Support for licensing and tuition reimbursement for approved educational needs
• Access to health and wellness benefits (as applicable), and paid leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED