Claims and Risk Manager

Northstar Energy Solutions, LLC.•Grand Prairie, TX

About The Position

NorthStar Energy Solutions is hiring! The Claims & Risk Manager is responsible for leading NorthStar Energy Solutions’ incident-to-claim lifecycle, working directly with the Safety and Regional Risk teams to assess, manage, and influence claim outcomes. This role applies adjuster-level expertise to evaluate incident severity, determine exposure, and ensure all claims are supported by accurate, thorough, and defensible documentation.

Requirements

3+ years of claims handling, insurance adjusting, or risk management experience required.
Adjuster experience strongly preferred (carrier, TPA, or self-insured environment).
Strong understanding of liability determination, claims lifecycle, and insurance practices.
Proven ability to assess risk exposure and influence claim outcomes through investigation and documentation.
Strong analytical, investigative, and decision-making skills.
High attention to detail with a focus on accuracy and defensibility.
Proficiency in Microsoft Excel and claims/document management systems.
Strong communication skills with the ability to coordinate across field teams, leadership, and external partners.
Possess critical thinking skills.
Able to effectively communicate with others.
Ability to communicate in writing.

Nice To Haves

Bachelor’s degree in Risk Management, Business, Safety, or related field preferred.
Experience supporting or partnering with Safety teams in high-risk industries (construction, utilities, energy) preferred.

Responsibilities

Lead the evaluation of incidents from initial report through claim submission, applying professional judgment to assess liability, severity, and exposure.
Partner directly with Safety and Regional Risk teams to ensure incidents are properly investigated, documented, and positioned to support favorable claim outcomes.
Review and validate all incident and claim documentation for accuracy, completeness, and defensibility prior to submission.
Identify gaps, inconsistencies, and risk factors in reporting; work with field teams to resolve deficiencies and strengthen claim quality.
Oversee timely reporting and submission of claims to carriers and TPAs in accordance with policy requirements and deadlines.
Monitor active claims for escalation indicators, high-exposure risks, and trends; provide insight and recommendations to Regional Risk leadership.
Participate in claim reviews, strategy discussions, and audits, contributing analysis and documentation to support claim outcomes.
Maintain organized, audit-ready files to support claims, litigation, and insurance compliance requirements.
Drive continuous improvement in incident reporting processes, documentation standards, and risk controls to reduce claim frequency and severity.