Claims Agent

iA Financial Group • Laval, QC

9d • Hybrid

About The Position

As a Claims Agent, you will play a key role in the rigorous and efficient handling of claims, supporting clients with professionalism and empathy, while contributing to service quality and the organization’s reputation for excellence. This position offers an opportunity to showcase your skills and leverage your potential within a caring and trustworthy company where people and their development are prioritized, fostering an environment conducive to collaboration and innovation. The company strives to help its clients feel confident and secure about their future.

Requirements

• Is recognized for their courtesy, excellent customer service skills, and positive attitude, even in crisis situations.
• Stands out for their resourcefulness, active listening skills, and ability to understand client needs.
• Demonstrates strong attendance, a strong sense of responsibility, and consistent rigor in their work.
• Has 3 to 5 years of experience in the customer service field, technical advisor profile.
• Has advanced levels of English and French proficiency, as the person will be required to communicate daily by phone with either French or English-speaking clients and suppliers.

Nice To Haves

• Is recognized for their knowledge of automotive parts, an important asset for claims analysis and processing.
• Holds a high school diploma or training in mechanics (an asset).

Responsibilities

• Handle client and supplier requests primarily by phone, providing professional and courteous service.
• Analyze, assess, and manage claims related to mechanical protection, in accordance with established procedures.
• Provide excellent customer service by effectively answering questions and supporting clients throughout the claims process.
• Collaborate with suppliers and partners to ensure thorough and efficient file processing.

Benefits

• A work environment where learning and development combine with a collective pursuit of excellence.
• A healthy, safe, fair, and inclusive environment where potential can be expressed and developed freely.
• The opportunity to work in a hybrid work environment, supported by flexibility and access to inspiring and innovative workspaces.
• Flexible group insurance
• Competitive retirement plan
• Employee share purchase plan
• Vacation and wellness and personal development days
• Telemedicine
• Employee and family assistance program
• Ergonomic furniture program
• Performance bonus
• Discounts on iA products

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees