Claims Intake Agent

Advance Auto Parts • Roanoke, VA

1d • Onsite

About The Position

The Claims Intake Agent supports the APEHS, Risk and Claims department by acting as a call center coordinator between store, distribution centers, hubs and corporate locations and intake claim information on property, casualty, environmental and regulatory incidents. This role evaluates and triages severity, provides proper notification for claim escalation, and TPA and carrier notifications. The position is responsible for coordinating and supervising the day-to-day claim intake function based on field activity and call volume.

Requirements

• Ability to communicate effectively with internal store, distribution centers, hubs and corporate locations and intake claim information on property, casualty, environmental and regulatory incidents while providing a high degree of customer service.
• Ability to work under pressure in a fluid environment
• Ability to multi-task in a fast-paced call center type of environment
• Discretion in handling and communicating sensitive information
• Ability to work independently under tight time constraints
• Ability to organize, monitor, and track numerous activities, events and projects
• Ability to quickly solve problems
• Ability to manage confidential information while using sound judgment and discretion.
• Strong oral/written communication and presentation skills
• Proficient in Microsoft Office (Excel, Word, Power Point), HR and EHS/Risk Information Systems

Nice To Haves

• Bilingual Spanish is a plus but not required

Responsibilities

• Answers, triages and makes phone calls in a call center environment
• Enters callers’ intake information by asking pre-determined triage and claim questions into information system
• Supports and assists APEHS, Risk and Claims team in the intake and investigation of incidents as assigned
• Reviews and disseminates email and claims related correspondence and shares with the appropriate area
• Assists in capturing, organizing and preserving related materials and files
• Route and respond to inquiries, emails and mail for the Claims team as indicated

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees