First Notice of Loss Agent (FNOL), Claims

Kin Insurance

1d•Remote

About The Position

With us, our insureds know they are covered starting from the moment their policy is bound to the time their claim is resolved. When one of our customers experiences a loss to their home, Kin will be the folks they call first. As an FNOL Agent, you have the opportunity to be the calming voice they hear during times of uncertainty, where you will help to effectively guide individuals through the initial components of the claims process. Details are crucial in this role as your notes will act as the stepping stone to resolution and ensure effective cross-functional communication.

Requirements

Demonstrated experience in high-volume customer service environments, with a strong focus on delivering exceptional customer experiences
Proven ability to gather, evaluate, and accurately document detailed information under pressure—recognizing that thorough notes are critical to effective claim resolution
Comfortable managing multiple systems and tasks simultaneously during live customer interactions, while maintaining both accuracy and empathy
Experience thriving in remote, fast-paced environments where priorities frequently shift and adaptability is essential
A collaborative, solutions-oriented mindset—proactively engaging teammates, communicating clearly, and addressing challenges before they become blockers

Responsibilities

Providing timely and empathetic responses to customer inquiries, offering reassurance and guidance throughout the claims process.
Gathering and recording key details from each call, ensuring all information is correctly documented in the appropriate claim file.
Partnering with other members of the Claims department to ensure accurate processing and prompt resolution of claims.
Completing data-entry into client claims database or other business applications.
Assisting in filing new loss claims that have been reported; this includes confirming damages, DOL, and other conditions of the insured’s reported loss.
Complete project-based work between calls as time and workload allow.

Benefits

Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
401(k) with company match up to 4% of eligible earnings
Multiple medical plan options, plus dental and vision coverage
Company-funded HSA contributions (based on medical plan selection)
Company-paid life insurance and short-term disability
Employee referral bonuses
A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance
Access to mental health support and confidential counseling resources
11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays with option to earn additional PTO annually
Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents
Career mobility and internal growth opportunities across the organization
Professional development budgets for certifications, conferences, and learning available, subject to management approval