Senior Claims Leader - Property Claims

Aviva • Oakville, ON

8d • $115,000 - $140,000 • Hybrid

About The Position

As a Senior Claims Leader in the Property Claims team at Aviva Canada, you will be a leader of leaders, playing a key role in driving your team's performance and the delivery of business unit outcomes, strategy, and goals. You are expected to be a role model of Aviva's Values (Care, Commitment, Community, and Confidence) and lead consistently with their leadership culture (People, Business & Innovation). The role requires effective communication with confidence, curiosity, courage, and collaboration, creating a clear vision for outcomes and how the team will contribute. You will foster an environment where employees can excel and grow, developing their potential for current and future career aspirations. You and your team will collaborate and utilize data to streamline processes, aiming to provide an exceptional customer experience as adjusters help restore customers' homes and belongings after property claims. The goal is to innovate how insurance is done.

Requirements

• Post-secondary education and working towards a CIP/FCIP designation
• A comprehensive understanding of property claims
• Previous leadership experience, preferably in the insurance industry
• Proven track record in performance management and career development of others
• Excellent communication skills and the ability to engage, advocate and influence others at all levels of the organization
• Technically savvy, curious and creative
• You are a strategic thinker and can use that ability to gain insight from data to improve the performance of your people

Nice To Haves

• Project management experience or related studies are considered an asset

Responsibilities

• Help build an industry leading Property Claims team
• Know and understand your people and the challenges they face
• Build technical capability in the role and work with them to support career aspirations
• Have honest, constructive conversations, set clear expectation, create accountability through frequent, honest, clear and constructive feedback to improve their performance and achieve business goals
• Look for new and incremental ways to improve things every day for our customers
• Understand and apply risk management controls proportionately and guide your team to meet our compliance requirements
• Use the data, insight, and expertise of the frontline to determine how we improve our overall performance and results
• Think creatively to develop solutions or identify problems
• Use our Quality Assurance program to identify and address training needs for your team
• Take the lead on project management and change initiatives within your team
• Have a solid understanding of the end-to-end claims experience and use that knowledge troubleshoot issues and support our customers and broker partners
• Help support vendor relationships
• Help determine the strategic direction for your department
• Coach and mentor your team enhance the customer experience
• Represent your team in senior management discussions, internally and externally
• Have a clear understanding of financial elements of our claims function to ensure we remain financially strong
• Use that understanding to identify and report on any suspicions of fraud or financial irregularities
• Travel periodically between our Canadian offices, most frequently within the GTA

Benefits

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
• Hybrid flexible work model
• Outstanding career development opportunities
• Support for professional development education
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
• Corporate wellness programs to support our employees’ physical and mental health

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed