Claims Advocate

Acrisure•Marquette, MI

1d•Onsite

About The Position

Acrisure is seeking a Claims Advocate to join our growing team. The Claims Advocate provides insurance claims support and builds relationships with customers through a high level of service. This individual helps to fuel client growth through the highest level of advisory services. This role contributes to continuous process improvement and proactively works toward achieving agency and team goals.

Requirements

Must be comfortable in an electronic environment with strong computer skills
Strong working knowledge of Microsoft Office Products
Excellent verbal and written communication skills
Excellent people skills and ability to maintain professionalism in a team hybrid environment
Strong organizational skills

Nice To Haves

High school graduate; college degree a plus
3 years of customer service experience preferred
Life, Accident & Health (LAH) license preferred; or willingness to obtain within a specified timeframe.

Responsibilities

Responsible for agency claim reporting by filing claims with carriers, confirming claim set-up, and providing initial claim information to clients with proper internal documentation
Promotes and educates clients on direct reporting of claims to their carrier
Responds to client and team telephone calls, emails, inquiries, and requests in a timely and professional manner
Participates in internal team meetings to address developing client claim concerns and assists in the creation of a plan for resolution
Engages in proactive communication between clients and insurance carriers
Generates claim status reports and claim data for client meetings or at the request of the service team
Participates in the delivery of claim updates and claim reviews for clients as assigned
Helps in the creation and update of claim deliverables
Facilitation of claim resolution for clients
Completes high level claim and reserve reviews
Completes claim analysis prior to unit stat filing and provides summaries of open claims to the client team
Assists in the creation of new client resource tools