Claims Advocate – Property and Casualty

Marsh McLennan•Nashville, TN

20h•Hybrid

About The Position

Marsh McLennan Agency (MMA) is seeking a Claims Advocate – Property and Casualty. MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions. This role requires applicants to be within driving distance of an MMA Southeast office and commute to the office a minimum of three days per week. The Claims Advocate will manage and handle claims of low complexity from intake through resolution, proactively follow up on open P&C claims, negotiate with adjusters, and develop loss analysis reports. They will also prepare materials for claim review meetings and collaborate with the Claims Intake Team.

Requirements

Bachelor's Degree in any field or applicable 2+ years of experience in the insurance industry
Excellent organization and time management skills
Strong communication and customer service abilities
Ability to research and analyze problems independently
Multi-tasking capability with strong attention to detail
Ability to self-check work for accuracy
Proficiency in Microsoft Word and Excel
Willingness to learn Origami and EPIC systems
Property and Casualty Adjuster License or willingness to obtain within 90 days required.

Nice To Haves

Prior insurance (brokerage or carrier) experience preferred
A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability

Responsibilities

Utilize Origami to track and update claims and leverage EPIC to obtain copies of policies for assigned accounts.
Manage and handle claims of low complexity from intake through resolution.
Actively monitor and manage multiple client accounts.
Proactively follow up on open P&C claims across property, general liability, and auto lines to ensure timely progression toward resolution.
Negotiate with adjusters on behalf of clients to drive favorable claims outcomes.
Apply a proactive coverage mindset to assigned casualty claims, anticipating potential issues and identifying opportunities to strengthen client outcomes.
Develop loss analysis reports including but not limited to Loss Summaries.
Prepare and organize materials for claim review meetings and stewardship meetings for assigned accounts.
Collaborate with the Claims Intake Team to support accurate and timely claim reporting, serving as a knowledgeable resource throughout the intake process.
Execute all other claims-related duties as assigned.