Senior Claims Advocate - Property and Casualty

Marsh McLennan•Nashville, TN

19h•Hybrid

About The Position

Marsh McLennan Agency (MMA) is seeking a Senior Claims Advocate - Property and Casualty to join their team. This role is responsible for managing and handling claims of moderate complexity from intake through resolution, proactively following up on open Property and Casualty claims, and negotiating with adjusters on behalf of clients. The position requires assigned client accounts to actively monitor and manage, and involves developing loss analysis reports, preparing materials for claim review meetings, and collaborating with the Claims Intake Team. Travel to client locations and within the region is expected for claims review meetings, RFP presentations, and to engage with producers to support business development and claims advocacy efforts. The role also includes executing all other claims-related duties as assigned.

Requirements

Bachelor’s Degree or equivalent with minimum 5+ years previous claims experience required
Computer proficiency with system of records, web-based tools, and Microsoft Office Suite
Property and Casualty Adjuster License or willingness to obtain within 90 days required.

Nice To Haves

Prior insurance (brokerage or carrier) experience preferred
Bachelor’s degree in related field preferred or equivalent experience
Professional designations a plus
Well organized, self-motivated, willingness to learn, attention to detail
Excellent written, oral and interpersonal communication skills.
A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability

Responsibilities

Utilize Origami to track and update claims and leverage EPIC to obtain copies of policies for assigned accounts.
Manage and handle claims of moderate complexity from intake through resolution.
Assigned a minimum of 20 client accounts to actively monitor and manage.
Proactively follow up on open Property and Casualty claims across property, general liability, and auto lines to ensure timely progression toward resolution.
Negotiate with adjusters on behalf of clients to drive favorable claims outcomes.
Apply a proactive coverage mindset to assigned casualty claims, anticipating potential issues and identifying opportunities to strengthen client outcomes.
Develop loss analysis reports including but not limited to Claims Insights.
Prepare and organize materials for claim review meetings and stewardship meetings for assigned accounts.
Collaborate with the Claims Intake Team to support accurate and timely claim reporting, serving as a knowledgeable resource throughout the intake process.
Travel to client locations to conduct claims review meetings and represent the team in RFP presentations for prospective clients.
Travel within the region to engage and build relationships with producers, supporting business development and claims advocacy efforts.
Execute all other claims-related duties as assigned.