Claims Advocate (Property)

Next Insurance•Boston, MA

1d•Remote

About The Position

NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you’ll find NEXT. Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in. We are looking for a motivated Claims Advocate focusing on Commercial Property and Inland Marine. You will join a team of experienced claims professionals and will investigate and resolve Commercial Property and Inland Marine claims to provide the best possible claim outcome and employ best efforts to ensure that the customers’ interests are protected.

Requirements

2+ years of claims handling experience with a focus on commercial property claims preferred
Knowledge of claims processes, policy language, and insurance industry practices is highly preferred.
Experience with Xactimate and XactContents software is also highly preferred.
Strong written and oral communication skills required, as well as strong interpersonal, analytical, investigative, and negotiation skills
Texas adjusters license required and ability to obtain additional states
Desire and ability to collaborate with many departments and coworkers
A commitment to providing excellent customer service and maintaining high client satisfaction.

Nice To Haves

Empathetic, dedicated to understanding the needs of our customers
Critical Thinker, has the ability to recognize irregularities and prevent fraud
Enthusiastic about working for a company focused on disrupting the norm
Eager to step outside the box and use the latest technology to simply and provide phenomenal service
Team player who enjoys helping others be great, shares knowledge, shows respect and trust for the team.
Overachiever who gets stuff done, sets aggressive goals and is driven to exceed expectations

Responsibilities

Manage claims related to commercial property and commercial inland marine damage
Make prompt contact with customers to set expectations, develop an action plan, and perform an initial and continuous exposure assessments
Investigate claim damages and situation using internal and external resources
Determine coverage through analyzing investigation data and policy terms
Explains coverage to policyholders providing excellent customer service
Facilitate claim resolutions ensuring fair settlement