Claims Adjuster

battleface

About The Position

Join Robin Assist as a Claims Adjuster and help travelers through some of their toughest days. Investigate and resolve travel medical claims with speed, empathy, and accuracy. Using a technology-enabled claims gateway, streamline workflows, reduce paperwork, and keep all parties informed while adhering to underwriting, regulatory, and policy guidelines. The role is about being a trusted partner for travelers when they need support most. Robin Assist is the global assistance and claims partner behind battleface and supports insurers, brokers, and managing general agents across the travel insurance industry. It provides 24/7 claims handling, assistance coordination, and technology-driven solutions with a human-first approach.

Requirements

Proven experience handling travel insurance claims, including complex domestic and international cases.
Current state adjuster license, or ability to obtain one.
Strength in writing, negotiation, communication, organization, reporting, data gathering, reserving, brainstorming, and researching.
Comfort working with data, forms, spreadsheets, and policy wordings.
Belief that claims processing should enhance, not hinder, the customer experience.

Nice To Haves

Experience in a startup or high-growth environment.
Additional language skills to support a global member base.

Responsibilities

Investigate, evaluate, and resolve travel medical claims end-to-end.
Adjudicate benefits according to policy terms and statutory requirements.
Process invoices through cost-containment networks.
Provide clear, timely claim-status updates to customers, providers, and partners.
Document claims thoroughly and maintain complete, high-quality files in the claims system.
Assess the need for medical management and escalate appropriately.
Process bills in accordance with statutory requirements and internal controls.
Identify potential fraud, waste, or abuse and collaborate with the investigative team.
Provide excellent written and verbal customer communication throughout the claim lifecycle.
Take on additional responsibilities as needed to support the team and customers.
Set clear, relevant goals and consistently surpass them.
Prioritize work that benefits travelers and the business.
Build strong relationships with customers, providers, and partners.