Entry Level Claims Adjuster

Zurich Insurance Group • Madison, WI

4d • Hybrid

About The Position

Travel Guard is seeking a Claims Adjuster within a 150-mile radius of Stevens Point, WI. We’re seeking empathetic, dependable, detailed, and service-minded individuals who are dedicated to delivering exceptional customer experiences and are excited to grow in the insurance industry. No claims or insurance experience? No problem — we’ll provide all the training you need to succeed. In this role you will assess and investigate travel-related claims, applying policy guidelines, and ensuring timely resolutions within 30-45 days while maintaining clear communication with stakeholders.

Requirements

• Minimum of a high school diploma or equivalent
• 1-2 years of customer service experience
• Be eager to learn new skills within the claims and insurance industry
• Excellent written and verbal communication skills
• An eye for details, supporting thorough investigations and precise documentation
• A willingness to obtain your State Specific Adjuster Licensing within 6 months of employment
• Live within 150 miles of Stevens Point, WI and willing to commute into the office 2-3 days per month (if outside of a reasonable commute to the office).

Responsibilities

• Provide exceptional customer support to claimants throughout the claims process
• Spend 50-75% of your time conversing with stakeholders to ensures claims are efficiently brought to a final resolution within 30-45 days
• Assess new and existing claims for coverage, conduct claim investigations and establish clear claim action plan for timely claim resolutions
• Communicate with claimants using empathy to gather necessary documentation
• Apply policy guidelines to determine coverage and claim validity
• Maintain detailed claim records within the internal claims systems
• Comply with all statutory and regulatory requirements in all applicable jurisdictions

Benefits

• hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home
• comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career
• regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme
• competitive high-deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED