Claim Team Manager - Property Field Inspection

State Farm•Norwich, CT

8h•Remote

About The Position

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! Team Managers are committed to leading and developing our employees to ensure they provide the best service for our customers. This includes: First-line management of assigned Claim personnel, which includes hiring, training, coaching, performance management and salary activities. Review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments. Coordinating, communicating, and implementing new Company programs, policies, practices, and procedures. Ensuring compliance with company procedures, applicable federal/state laws, and legal requirements. Promoting development of employees within an inclusive environment. This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Candidates may be asked to work outside of their assigned territory as business needs dictates. This position is located in Norwich, CT and responsible for leading a team who services these zip codes: 06029 06033 06043 06066 06071 06073 06076 06084 06226 06231 06232 06234 06235 06237 06238 06239 06241 06242 06243 06247 06248 06249 06250 06254 06255 06256 06259 06260 06262 06264 06266 06268 06269 06277 06278 06279 06280 06281 06282 06320 06330 06331 06332 06333 06334 06335 06336 06338 06339 06340 06349 06351 06353 06354 06355 06357 06359 06360 06365 06370 06371 06373 06374 06375 06377 06378 06379 06380 06382 06384 06385 06387 06389 06409 06412 06413 06414 06415 06417 06419 06420 06422 06423 06424 06426 06437 06438 06441 06442 06443 06444 06447 06455 06456 06457 06467 06469 06475 06480 06481 06498. Competitive candidates should reside within a commutable distance of this territory. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Requirements

Effective written and verbal communication skills
Demonstrated leadership behaviors
Promote and maintain a relentless focus on the customer when making decisions
Candidly assess our environment and tackle challenges head-on
Inspire and energize people to understand and achieve common goals
Physical agility to allow for: frequent lifting, carrying, and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
May be required to complete Rope and Harness Safety Training
A valid driver's license is required

Nice To Haves

Bachelor's degree in a related field of equivalent work experience
Claims operations and/or call center experience
Prior leadership experience
Experience with Xactimate, XactContents

Responsibilities

First-line management of assigned Claim personnel, which includes hiring, training, coaching, performance management and salary activities
Review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments
Coordinating, communicating, and implementing new Company programs, policies, practices, and procedures
Ensuring compliance with company procedures, applicable federal/state laws, and legal requirements
Promoting development of employees within an inclusive environment

Benefits

Compensation is based on our standard 38:45-hour work week
Potential starting salary range: $107,000.00-$142,000.00 annually
Starting salary will be based on skills, background, and experience
High end of the range limited to applicants with significant relevant experience
Potential yearly incentive pay up to 24% of base salary
Eligible for an annual raise and bonus
Robust health and wellbeing programs
State Farm pays most of your healthcare premium
Multiple healthcare plan options, including a high deductible plan
All medical plans provide 100% coverage for in-network preventative care
Access to vision, dental, telemedicine, 24/7 mental health professionals, and much more
Educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
Generous time off policies
Opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of your salary