Claim Team Manager - Property Field Inspection

State Farm•Calumet City, IL

8h•Remote

About The Position

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! Team Managers are committed to leading and developing our employees to ensure they provide the best service for our customers. This includes: First-line management of assigned Claim personnel, which includes hiring, training, coaching, performance management and salary activities. Review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments. Coordinating, communicating, and implementing new Company programs, policies, practices, and procedures. Ensuring compliance with company procedures, applicable federal/state laws, and legal requirements. Promoting development of employees within an inclusive environment. This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Candidates may be asked to work outside of their assigned territory as business needs dictates. This position is located in Chicago, IL and responsible for leading a team who services these zip codes: 60409 60411 60418 60419 60422 60425 60426 60428 60429 60430 60438 60443 60445 60452 60461 60462 60467 60469 60471 60472 60473 60476 60477 60478 60487 60633 60827. Competitive candidates should reside within a commutable distance of this territory. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Requirements

Effective written and verbal communication skills
Demonstrated leadership behaviors
Promote and maintain a relentless focus on the customer when making decisions
Candidly assess our environment and tackle challenges head-on
Inspire and energize people to understand and achieve common goals
Physical agility to allow for: frequent lifting, carrying, and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
May be required to complete Rope and Harness Safety Training
A valid driver's license is required

Nice To Haves

Bachelor's degree in a related field of equivalent work experience
Claims operations and/or call center experience
Prior leadership experience
Experience with Xactimate, XactContents

Responsibilities

First-line management of assigned Claim personnel, which includes hiring, training, coaching, performance management and salary activities
Review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments
Coordinating, communicating, and implementing new Company programs, policies, practices, and procedures
Ensuring compliance with company procedures, applicable federal/state laws, and legal requirements
Promoting development of employees within an inclusive environment