Claim Team Manager - Property Field Inspection

State Farm•Chicago, IL

6h•Remote

About The Position

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! Team Managers are committed to leading and developing our employees to ensure they provide the best service for our customers. This includes: First-line management of assigned Claim personnel, which includes hiring, training, coaching, performance management and salary activities. Review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments. Coordinating, communicating, and implementing new Company programs, policies, practices, and procedures. Ensuring compliance with company procedures, applicable federal/state laws, and legal requirements. Promoting development of employees within an inclusive environment. This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Candidates may be asked to work outside of their assigned territory as business needs dictates. This position is located in Chicago, IL and responsible for leading a team who services these zip codes: 60008 60010 60067 60074 60169 60173 60192 60194 60195. Competitive candidates should reside within a commutable distance of this territory. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours. Employees must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s).

Requirements

Effective written and verbal communication skills
Demonstrated leadership behaviors
Promote and maintain a relentless focus on the customer when making decisions
Candidly assess our environment and tackle challenges head-on
Inspire and energize people to understand and achieve common goals
Physical agility to allow for: frequent lifting, carrying, and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
May be required to complete Rope and Harness Safety Training
A valid driver's license is required

Nice To Haves

Bachelor's degree in a related field of equivalent work experience
Claims operations and/or call center experience
Prior leadership experience
Experience with Xactimate, XactContents

Responsibilities

First-line management of assigned Claim personnel, which includes hiring, training, coaching, performance management and salary activities
Review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments
Coordinating, communicating, and implementing new Company programs, policies, practices, and procedures
Ensuring compliance with company procedures, applicable federal/state laws, and legal requirements
Promoting development of employees within an inclusive environment

Benefits

On top of our competitive pay, you are eligible for an annual raise and bonus.
Focus on you and your family’s health with our robust health and wellbeing programs.
State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan.
All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more.
You can also start a savings account or consider financing through our State Farm Federal Credit Union!
You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off.
With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.