Claim Team Manager - Property Field Inspection
About The Position
Team Managers are committed to leading and developing our employees to ensure they provide the best service for our customers. This includes: First-line management of assigned Claim personnel, which includes hiring, training, coaching, performance management and salary activities. Review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments. Coordinating, communicating, and implementing new Company programs, policies, practices, and procedures. Ensuring compliance with company procedures, applicable federal/state laws, and legal requirements. Promoting development of employees within an inclusive environment.
Requirements
- Effective written and verbal communication skills
- Demonstrated leadership behaviors
- Promote and maintain a relentless focus on the customer when making decisions
- Candidly assess our environment and tackle challenges head-on
- Inspire and energize people to understand and achieve common goals
- Physical agility to allow for: frequent lifting, carrying, and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
- May be required to complete Rope and Harness Safety Training
- A valid driver's license is required
Nice To Haves
- Bachelor's degree in a related field of equivalent work experience
- Claims operations and/or call center experience
- Prior leadership experience
- Experience with Xactimate, XactContents
Responsibilities
- First-line management of assigned Claim personnel, which includes hiring, training, coaching, performance management and salary activities
- Review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments
- Coordinating, communicating, and implementing new Company programs, policies, practices, and procedures
- Ensuring compliance with company procedures, applicable federal/state laws, and legal requirements
- Promoting development of employees within an inclusive environment
Benefits
- Annual raise and bonus
- Robust health and wellbeing programs
- State Farm pays most of your healthcare premium
- Multiple healthcare plan options, including a high deductible plan
- All medical plans provide 100% coverage for in-network preventative care
- Access to vision, dental, telemedicine, 24/7 mental health professionals
- Educational benefits like industry leading training programs
- Top-notch tuition assistance programs
- Employee resource groups
- Mentoring
- Fertility/IVF/adoption assistance
- College coaching
- National discount programs
- Interactive monthly financial workshops
- Free financial coaching
- Generous time off policies
- Opportunity to initially earn up to 20 days annually plus parental leave
- Paid holidays
- Celebration day
- Life leave (40 hours/year)
- Bereavement leave
- Community service/education support days
- Matching Gift Program
- Good Neighbor Grant Program
- Employee Assistance Fund
- Free financial advisors
- 401(k) plan with company contributions of up to 7% of your salary
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
