Claim Team Administrator

Warwickshire County Council • Warwick, RI

9d • Hybrid

About The Position

The Claims Administrator provides clerical and administrative support to Warwickshire County Council’s Claims Team, which handles claims made against the Council in conjunction with members of the public, insurers and solicitors. The role includes maintaining and updating the team’s claims handling system, processing invoices and payments, preparing documents and files for court, and liaising with insurers, solicitors and members of the public. The postholder also manages a small personal caseload of motor claims and straightforward liability claims.

The position is part-time, up to 25 hours per week. The team is based at Shire Hall in Warwick and works on a hybrid basis, with office attendance as required. The role suits someone with strong organisational and IT skills and an interest in improving processes and procedures. Accurate spoken English is required to provide advice to the public.

Requirements

• Strong IT skills, including use of Microsoft packages and case management systems.
• Ability to prioritise and organise workload.
• Ability to work on own initiative and as part of a team.
• Ability to speak and provide advice to the public in accurate spoken English.

Nice To Haves

• Previous administration experience is desirable, ideally in the insurance or legal sectors.
• A desire to improve processes and procedures.

Responsibilities

• Provide clerical and administrative support to the Claims Team.
• Maintain and update the team’s claims handling system.
• Process invoices and payments.
• Assist with preparing documents and files for court.
• Liaise with insurers, solicitors and members of the public.
• Manage a small personal caseload of motor claims and straightforward liability claims.

Benefits

• Pension scheme with an employer contribution rate typically around 19 percent per month.
• Generous annual leave entitlement, plus bank holidays and an additional day at Christmas.
• Access to the Vivup benefits and discounts platform.
• Agile working.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed