Claim Supervisor - Auto Physical Damage (Hybrid)

Intact Insurance Specialty Solutions • Southfield, MI

2d • $90,000 - $132,000 • Hybrid

About The Position

The Claim Supervisor is responsible for the supervision of claim representatives, both inside and/or outside to ensure appropriate claim handling and outcomes. Develops plans, analyzes results and oversees daily work of direct reports. Reviews and provides technical direction or recommendations on claims of various complexity and exposure. Monitors claim quality, customer feedback and claim reports to ensure compliance with regulatory requirements, customer satisfaction and achievement of objectives. May do the work of subordinates as required.

Requirements

• Bachelor’s degree or equivalent experience required.
• Minimum of 5-7 years of Auto Physical Damage claims experience, with 1-3 years of supervisory experience.

Nice To Haves

• Heavy Equipment damage claims is a plus
• Commercial Auto damage is a plus

Responsibilities

• Supervises day-to day activities and priorities of claims staff including the management of claims assignments and ongoing guidance of specialty claim files.
• Ensures execution of claim handling strategies; including appropriate determination of coverage, liability and damages.
• Monitors reserving activity to ensure compliance with corporate policy.
• Reviews and documents recommendations for claim disposition; including evaluation, negotiation and settlement of claims in excess of staff authority levels.
• Reviews and analyzes claim reports to identify and address trends. Recommends strategies to correct adverse trends.
• Monitors vendors, independent adjusters and appraisers to ensure service quality.
• Manages unit staffing issues; including ensuring appropriateness of staffing levels, creating, implementing and monitoring of performance management activities for direct reports.
• Identifies skill gaps of staff and establishes appropriate training needs. Develops and delivers effective training and cross-training plans.
• Stays abreast of state license requirements for staff and ensures continuing education as required.
• Maintains a strong professional knowledge of regulatory and legal environments and applies this information effectively.
• Anticipates and meets all customer needs (internal and external).

Benefits

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level