Claim Specialist - Auto Property Complex (Spanish) - Hybrid

State Farm•Tempe, AZ

3d•Hybrid

About The Position

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most. State Farm is on the cutting edge with the use of technology to support claim employees in developing enhanced skillsets to support and protect our policyholders. Not Human or Digital. Human + Digital, working together. Our Claim Specialists are committed to helping our customers through the claims process while providing Remarkable® service.

Requirements

Prior claim handling experience
Strong written and verbal communication skills
Strong critical thinking and decision-making skills
Ability to multi-task across technical platforms
Accountability and Resourcefulness
Employees must successfully complete all required training, including applicable proficiency, licensing exam(s) and background checks required of various state(s).
Candidates that have previously taken an assessment may be asked to participate in additional testing

Responsibilities

Investigating, evaluating, negotiating, and settling claims
Applying knowledge of policies, and insurance regulations when determining coverage, liability, & damages
Contacting customers by telephone, written correspondence and/or various electronic media
Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
Supporting our customers through personalized, caring, and simple interactions