Claim Service Analyst

Arch Insurance Group Inc.•Cortland, NY

8d•$45,000 - $55,000•Onsite

About The Position

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Requirements

High-school degree or equivalent, college degree or coursework preferred.
Experience working with public school entities or institutional claims preferred.
The ability to succeed and excel in a collaborative and team-based environment.
Strong time management and desk management skills.
Analytical mindset with the ability to interpret and manage various types of data.
High attention to detail and ability to work independently.
Knowledge of and ability to operate efficiently in a Windows-based environment using Excel, Word and Outlook as well as company claim administration software.
Ability to work independently and to carry out assignments to completion.
Ability to sit and work at a computer for extended periods.
Able to lift and move items up to 25 lbs when needed.
Proficient in using a keyboard, mouse, and phone.
Able to communicate clearly by phone and in person.
Ability to travel occasionally for work-related purposes, including meetings, training, or other business needs.
Must have reliable transportation and be able to travel independently as required.

Nice To Haves

Growth potential beyond current role.

Responsibilities

Receive and validate First Notice of Loss (FNOL) data for claim setup in the claims management system.
Initiate claim setup based on FNOL data or at the direction of a Claims Adjuster, Supervisor, or Manager.
Perform data entry and reconciliation tasks, including sorting and managing electronic and paper records.
Handle diverse telephone responsibilities, including collecting FNOL data via phone, serving as the first point of contact for insureds, agents, claimants, attorneys, medical providers, and other stakeholders, verifying and relaying information per internal procedures and authorization from Claim Leadership.
Perform a variety of administrative tasks as assigned, which may include: conducting follow-up calls related to First Notice of Loss (FNOL) or data management; processing physical and electronic mail generated by the claims management system; supporting expense bill handling under the direction of Claims Management; assisting with regulatory compliance activities; and collaborating with the Claims team to enhance operational efficiency.
Extract and manage data for reporting purposes, including the creation of exhibits and graphs under the guidance of the Claims Administrative Supervisor.