Claim Manager, Financial Lines/Directeur du service des réclamations, Risques financiers

Chubb • Montreal, QC

9d

About The Position

As a key member of the Financial Lines Claims management team, this position will report to the VP, Financial Lines Claim Leader, and work in collaboration to meet Chubb’s core claims objectives and exceed organizational service standards and best practices. We are looking for a dynamic and experienced individual who will thrive in an exciting and fast-paced environment. Primary responsibilities include leading, mentoring, and developing a high-performing team of claims professionals while fostering a culture of inclusion, collaboration, accountability, and continuous improvement. The Claim Manager will have oversight of Directors and Officers, Errors and Omissions, Employment Practices, Cyber, Transactional Risk, Fidelity, and Fiduciary liability claims.

Requirements

• Dynamic and experienced individual
• Leadership skills
• Mentoring skills
• Ability to develop a high-performing team
• Fostering a culture of inclusion, collaboration, accountability, and continuous improvement
• Oversight of Directors and Officers, Errors and Omissions, Employment Practices, Cyber, Transactional Risk, Fidelity, and Fiduciary liability claims.
• Understanding of policy information including laws, standards and practices
• Ability to interpret and apply policy language
• Ability to address claim issues
• Ability to provide assistance to underwriters on claims issues
• Ability to manage relationships, work product, and expenses of outside vendors

Responsibilities

• Provide training, coaching, leadership and technical oversight to a team of Financial Lines Claims examiners.
• Oversee examiner work product and ensure compliance with Best Practices.
• Direct professional and career development of staff by way of performance management, salary administration, and learning and development.
• Deliver superior customer service; build and support long-lasting business relationships with internal and external stakeholders.
• Regularly meet with clients to review claims processes and emphasize Chubb Claims difference.
• Demonstrate understanding of policy information including laws, standards and practices; interpret and apply policy language and address claim issues.
• Provide assistance to underwriters on claims issues, such as providing claims data, and marketing initiatives.
• Manage relationships, work product, and expenses of outside vendors, including lawyers, independent adjusters, and other experts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed