Financial Claim Manager

Samsung•Plano, TX

4d•Onsite

About The Position

Headquartered in Plano, Texas, Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role Summary The Financial Claim Manager serves as the team lead for sales deduction claim management across Samsung Electronics America's CE and MX (310C) product divisions. The role is responsible for reviewing and approving all claim submissions in N-ERP and Salesforce Dotcom; enforcing policy compliance, and managing month-end financial close activities. Also acts as the designated Point-in-Contact (PIC) for internal & external checklist and audit requests, ensuring system integrity and operational accountability. This position will provide analysis of sales issues that affect the financial risk of all organizational items.

Requirements

ERP Proficiency
Sales Deduction & Customer Management
Financial Acumen
Analytical & Troubleshooting (Attention to Detail)
Training & Communication
Cross-functional Collaboration
Bachelor of Science Degree - in Finance, Accounting, Economics, or Business Administration
Advanced Degree - Master of Business Administration (MBA) or Master of Science in Finance
General Work Experience - 5 to 7 years of progressive experience in corporate finance, financial planning and analysis (FP&A), or accounting
Leadership Work Experience - 2 to 3 years supervising staff or leading cross-functional project teams
Language – fluency in English & Korean (spoken and written), added attribute, but not required

Responsibilities

Research and validate customer invoices, deductions, damages, and pricing discrepancies against trade agreements; ensure all components were set prior to issuing credit
Distinguish between valid claims (promotions, co-op advertising) and invalid/unauthorized chargebacks
Reconcile open customer balances and aging deduction reports in enterprise systems (SAP, NERP)
Lead collection efforts or issue rebilling invoices for invalid deductions charged by B2C or B2B partners
Partner with the sales and account management to align customer deductions with active promotions
Communicate directly with external customers, & vendors clients to request backup documentation
Drive on time processing/posting, with focus on accurate validation and analysis
Onboard & educate staff by teaching new team members how to handle customer claims and all aspects of validations and processes, emphasis on standard operating procedures
Set and monitor performance tracking by setting clear measurable goals and objectives for all employees
Cross functionally collaborate with internal & external stakeholders to ensure team has alignment on all current business areas and has awareness of underlining issues that will cause impacts and delays
Full oversight of customers, vendors, and systems to develop continuous innovation and drive efficiencies where applicable; use of AI and automation, working in conjunction with PI and SEC
Contribute and possibly lead financial acumen trainings to Sales & Marketing teams
Ensure all current-month transactions are fully approved or cleared from the system by the close deadline
Verify that all current-month sales deduction claims have been properly accrued
Review aged claims with all relevant teams and drive resolution to minimize outstanding balances
Handle all risk checklist items whether monthly reoccurring or ad-hoc delivery, with emphasis on identify root cause of each item, and action plan to improve and ultimately eliminate
Reconcile trade spend accounts and deduction balances against the general ledger and financial forecasts
Conduct root cause analyses to highlight recurring operational leaks or systemic billing errors
Deliver KPI reports and trend metrics on recovery rates and aged deduction portfolios to senior finance leaders, on monthly basis and upon ad-hoc time sensitive requests
Assist Financial Management with all Auditor and SEC control month, quarter, annual, ad-hoc item reviews